First off, I was lucky to find this place because of their TV add...I looked them up online and read some reviews...and yeah okay...some people you just can't make happy. I have no idea how ANYONE could have had a bad experience here! The staff is AWESOME, funny and professional all at the same time. You walk in and feel like you can hang out there for hours. Seriously. And Gabe is AMAZING at what he does...thanks again! I went in because of a cracked cell phone screen...and my phone works better now then the day I first opened it. 5 stars to Good Call Wireless for sure...if anyone ever needs any kind of repairs for their cell phones...this place is a must go to first for sure!! :D
I don't know what these other people are talking about but I received great customer service and even though I had to go to the other store to get what I wanted they helped me out and even upgraded me. The guys name was aladin but gabriel I believe was his name helped me at NKC store they were honest and up front with pricing and availability on the phone before I went in there and got to talking and had an upgraded version of my phone at their other store so that's why I went there. Stop Hating and let these guys strive to succeed and gentlemen continue the great job.
I just recently found out about this location as I'm never in that particular area, but I make it a point to do business there now. All of the representatives are wonderful, but I will stand in line to work with one specifically. She has a smile that could light up a room and always makes me feel like a valued customer. Retail is a tough gig, but she makes it look like paradise. I witnessed her get yelled at by a customer and she took it with grace and dignity. I highly recommend T-Mobile, especially this store. Loyal customer of 4 years