Bad service but many choices
We have purchased several things from NFM...would guess total spend there is about $15k over the last 5 years. I've had 2 significant issues. First, they set up a washer/dryer incorrectly, it subsequently leaked all over the floor, caused over $7k in restoration service. NFM absolutely would not assist us in any way. In fact, they were very rude, and I intended to never go back there. Thank God for insurance. However, they've run most of the other furniture stores out of the KC area, so if you want selection/decent prices, there's not much choice. So a few years later I went there and bought several stainless high end appliances for the kitchen. We had arranged to have the old ones donated to worthy causes. This time, their delivery folks broke the doors on the old oven when they removed it. Mistakes happen...but what bothers me is they did not tell me. I discovered the damage a few days later when I moved the oven in my garage, doors fell off in my hand, lucky the glass did not cut me. They obviously had to set it up to look like it wasn't broken, it was an attempt to just not have to deal with it. To NFM's credit, this time when we called they arranged for replacement parts that were shipped promptly to my home. They also offered to have someone come by and assemble it but I was able to figure it out myself. I'm thankful to an extent...they tried to make it right. But there's an underlying integrity issue with their delivery folks, which they are inconsistent in backing up, and it greatly disappoints me.