My Grandpa was diagnosed with stage four cancer and passed away on New Years day. I have never had to board my dogs before and was very very upset having to, but I couldnt miss my grandfather's funeral. So the day I had to get on a plane to Minnesota (where my Grandparents live), I took my dogs, who are my entire world, who I love more than anything on earth, in to the place and they PROMISED they'd be fine. I trusted them with my babies. Not even 24 hours later, I get a call not from the owner, not even from an employee, but my grandma who lives in MT... They were shoveling the sidewalk, "NOT PAYING ATTENTION" and my three year old dog, Marley, got hit by a car and killed. Oh but they would "refund our money". YA THINK? A single day hasnt gone by that I havent bawled my eyes out...not only has this broken my heart, but my other dog Syd has lost his best friend.... Yeah, they say their "sorry", but that doesn't bring my baby back. They got him cremated without even talking to me first....and I just NOW got his ashes back... Thats the ONLY reason its taken me this long to write this review. I dont want anyone else to go through all the hurt and have to deal with losing a member of your family due to this place. Thats all...can't stop crying now so I need to press submit. Feel free to ask questions if you'd like to know more. I just want to prevent you guys from losing your pets due to their neglect.