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Verizon

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Business Details

19

years

in Business

Hours:

Regular Hours

General Info:
Who We Are Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place. Our Wireless Standard As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services. Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.
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Services/Products:
  • Phone Equipment
Brands:
ipad, iphone, sony
Payment method:
amex, discover, master card, visa, cash, invoicing available, all major credit cards
Location:
Lanihau Ctr
Categories:
Cellular Telephone Service, Cellular Telephone Equipment & Supplies
Other Information:

Bike Parking: Yes

Price Range : Above Average

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Reviews

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Posted: 7/20/2010

Overall
THE WORSE CUSTOMER SERVICE IN THE WORLD!

My fiancee & I had an issue with our LG Versa touchscreen so we took it to the Verizon at Lanihau Shopping Center for assistance. We were told (and I'm not making this up) by a rep in the store that the phone wasnt designed to be held up to one's face when speaking/using the phone as a little sweat got into the screen/face plate & caused it to stop working AND we NOW needed to buy WATERPROOF PHONES!!. The same cell phone that my soon-to-be husband used for 2 minutes after landing in Kona to let relative's in the mainland know he had landed safely, then hooked up to its battery charger, placed on a chair cushion for the remainder of the evening. When he awoke the next morning & unplugged the charger, he saw the issue on the touchscreen as he was now unable to dial out or anything. Needless to say to make a long story short, the longer we were in that Verizon location the WORSE things got. After two (2) hours (yes, TWO hours) we left with no phone or patience.

We suggest going to the Verizon at the Kona Common's location instead. Thankfully they have no affiliation with the Lanihau location and have a VERY professional and courteous staff. A staff who also understand most people hold a cell phone up to their ear/face when speaking into it......

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Verizon

75-5595 Palani Rd Ste B-8Kailua KonaHI 96740

(808) 326-9540

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Verizon

75-5595 Palani Rd Ste B-8Kailua KonaHI 96740

(808) 326-9540

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