Google+ is impossible to use. But the folks at National insisted (via two emails) that I write a review of my car rental experience in Kona, so here it is. In a nutshell, my advice to anyone renting from National is to find a way to contact a REAL person. Whenever I did, my experience was wonderful. They went out of their way for me and were amazing. The ONLINE and automated TELEPHONE experience at National is comparable to that at other large companies. In other words, it's offshore, pitiful and off-putting. As to the car, we got a free upgrade (possibly because of our executive status, but I think it would have happened anyway). And we got to enjoy a Mazda Miata (with the top down) for ten days in Hawaii!!! Any need to say more? The FOLKS at National are amazing. So are the cars. The company's electronic presence is the pits. Avoid it if you possibly can.
From Business: Clarks Hawaii Tours is a family owned and operated Business located in Kailua-Kona on the Big Island of Hawaii. Owner, Clark Carr and his wife Lily have dedicated t…
77-6556 Princess Keelikolani dr #3Kailua Kona, HI 96740
From Business: Big Island's first Jeep Adventure company, Epic! Tours takes visitors to places only our vehicles can get to. We venture to Mauna Kea, Green Sands Beach, Volcanoes …
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Because I booked through AutoSlash.com (which I highly recommend for rental car booking) I was able to get the exact vehicle that I wanted for an outstanding price! When I arrived, it turned out that there had been a mix-up in the booking and the particular "class" of vehicle that I had booked did not include the exact vehicle that I wanted (I booked an SUV, but I should've booked an off-road SUV because I wanted a Jeep Wrangler). But there was nothing to worry about because the customer service was excellent and they put me into a Jeep Wrangler for the same price as a regular SUV very quickly! Thank you National, you helped make my trip very memorable!
They have shuttles that run often to transport customers between the airport and the car rental place. Upon checking in, I was greeted by kind and knowledgeable staff. I was off in my rental car to enjoy my vacation within minutes.