Start by apologizing to me at least.
1 star since I can't give it zero. I doubt I'll ever be back, and I'll warn others off as well after this B.S.
When you make an appointment, for 10:30, show up at 10:30 and then are promptly ignored for 30 plus minutes... Not a good sign. I tried to be patient, I was reading a book, I was relaxed. Finished the book, I'd noticed the time but it was getting silly. Well, I'm no longer relaxed.
Ask, "Is something wrong?" Answer, "Oh did you have an appointment?" Me "Yes, 10:30 been here since 10:30." 30 minutes ago. There may be a problem when the young lady (who, to be fair, was different than the check in lady) can't be troubled to look at the waiting area with all of 4 chairs, from her desk 5 feet away, yep, there's a problem.
Then the receptionist, after my response, rolls her eyes, gets up and goes in the back, comes back again a few minutes later... asks "Can you come back at 12:30?" My response after that was "Nope, I won't be back"
So thanks for the waste of time. But don't worry, I'll warn off others. I'd been there twice before, nothing stellar, nothing bad, just a dang haircut, get "can you come back 2 hours later" sure, let me waste 2 more hours on a haircut. Riiiight.
The words "I'm sorry!" Or "oh no! our bad!" Or something other than an eye roll and idiotic look of "well this must by your fault since my (probably) boss should have told me what is going on. Not. Ok.
Yeah, I'm infuriated by this, which if you've read this far is pretty obvious.