I'm so upset. I called 2 months ago about my lid on my container being broken. Then today I went to pull container from road and the trash men have broken the other side. I have been calling for the past hour the lines stay busy. This not the first day the lines stayed busy. Horrible customer service
T and R South Sanitation
This company sucks
Been 2 weeks now and no pick up I have garbage outside growing all types of things and they always have an excuse of why they didn't pick up
And fyi this isn't the 1st time this happens.
Now i have another 55 gallon filled up smh company gets a zero from me but because i have to rate i put a 1.
Ok so it's time to pay my bill and I realized I had to lookup the number for my sanitation company which happens to be T&R South. I'm reading all of these bad reviews and I'm sorry I've never really had a problem. They may get a little off schedule but their policy letter states no designated pick up time( so for those of us who read this means put your trash out the night before). The lady in the office is always pleasant and courteous. Yes they are on a delay this week but stuff ha...view moreppens. The lady on the phone was so apologetic. I will continue my service with them. I pay my bill on TIME and I follow the rules. That's all it takes people. Maybe some of these people should have read their policy letters too. I'm just sayingview less
Well i been with them for a few years and i haven't had problems until this past week no pickup no call to tell me they're running late.. can't get tgem on the phone ONLY answering machine or busy signal...Hopefully they get it together SOON....
This company is HORRIBLE. Small company small way of doing business. They feel they are not responsible for 3rd party deliveries. They will take 15 business day (3 weeks) to deliever a simply container, but will contact the 3rd party company to pick up the container when I cancel my service. I was asking for a simple ETA on when my can will be deliver since its been over 11 days without service. As they wanted me to simply put my trash on the curb, so animals can get in it and I have t...view moreo clean up the mess. They should find a better way to get cans to customers more timely. Waste Management runs CIRCLES around this small company with its low priority to REALLY servicing the customer. All they told me is the 3rd party has 15 business day, but I was only asking for an ETA. The supervisor proceeded to get loud and argumentative with me when I said, ''aren't you responsible for your 3rd party vendor?". They dont provide real customer service, they sound like puppets on a string with the we have 15 days to delivery window.view less
Terrible company. Just moved into a house. So I asked did they do bulk pickup. Was assured they would get it all as long as it was no bigger than boxes. Went out this morning they didn't even empty my cans. Called to find out why. Was told that they will not pick up the can if it is blocked by other trash they wouldn't get. It was two small boxes, and a rug. Will not be renewing with them. I highly encourage others to not use them either
DONT USE THIS COMPANY!!!!
I wish I could this unprofessional company -700 stars. I have never in my life witnessed such unprofessional behavior ever. Whoever said this company acts like they are doing you a favor is right. I am definitely going to see who else provides trash service in my area. They are God awful. I signed up for new service and was told my can would be soon to follow.. 30+ days later no can. They told me keep putting trash bags out on the curb and they would pick i...view moret up. WRONG! Woke up to trash everywhere! Call to in a very pleasant tone asking for help.. Whoever Bruce is was rude! He basically told me kiss his behind. Click. I am definitely filing a BBB complaint. No supervisor is ever available.. No corporate office.. Very sad. Wish I would have researched this company and saw the F rating by BBB and these comments.view less
Ive been with this company for few years now and i have no complaints. I truly believe the people who have problems with this company simply cant follow directions. The company policy is to put your trash out the night before. If you can manage that you should have no problems. Yes some days they come early and some days they came late, but the fact of the matter is they came! I know things happens and they can get off schedule. Their customer service is friendly and respectful. I rec...view moreommend this company to anyone who needs reliable service.view less