@Erica Your response: If you don't like it just dnt come back. Just like a restaurant why waste your time writing a bad reveiw on this business. That's what wrong with our BLACK PEOPLE we are so quick to put our people down you will never see a white person put race business down. Erica, I am a customer of Touched by an Angel (2 ½ yrs) and haven’t had a bad experience, but I do want to leave a comment. Providing good customer service should not be contingent upon your race or national origin, but upon your wanting “repeat” customers. It doesn’t matter what color of the hand the money comes from as long as the money is the color “green” that’s what spends. If you’re in business to make a profit, then you’re supposed to treat the customer as you would want a business to treat you. When a customer is dissatisfied with any aspect of your business and they take the time to make you aware, that should be viewed as an opportunity to improve. You (as a business owner) should NEVER take offense and respond in the manner that you did. You should want customers to be satisfied with the service that your business provides so they will tell their family and friends to COME TO your business not send them somewhere else! Not everyone that has patronized Touched by an Angel (Uppr R’vdle Rd) is a dissatisfied customer. With a lot of businesses lacking in customer service these days, you can make your business stand out with consistently improving on customer service skills. Bottom line, treat people the way you want to be treated. Don’t lash out when a customer criticizes your business. Your stylist’s skills are on point. The complaints I’ve read seem to be the way the customers were treated (customer service). Erica, your response was not professional and I’m sure that’s not the image you want assocated with your business. Just a word of advice, should you come across anymore dissatisfied customers, you should apologize for their dissatisfaction and thank them for taking the time to comment. Don’t become defensive. View the comments as an opportunity to improve your business’ customer service skills. This comment is from a loyal Touched by an Angel customer and I post with concern and much luv!!! Please don’t take offense.
1500 Mount Zion Rd Ste 204Morrow, GA 30260
From Business: A Dominican hair salon dedicated to providing the most client-focused experience in the city. Every relationship begins with a private consultation to align your vi…
okay yeah the business is black owned and its not the best well managed and kept up but the people that are there are some what customer friendly,I mean if you don't want to deal or have this experience then the minute you step in there you should leave,you get what you pay for If you want a shop high end and more friendly as some people may say then go to a shop,that has prices in the high 100's for the same style you can get for half of that,I went and yeah it's not the best but the stylist that did mine.Was Great.And from what I can see so were the others that were there.I only paid $50 for mine they stay true to their prices and you get the same quality of styling that you would get near $200 at other places.So here's some advice if you dont like the service then don't go back if you don't like the shop then don't go back.Go somewhere else and save yourself the trouble of being disappointed or angry that things didn't work out the way you wanted it. In My opinion Touch by Angel was a Very good experience to me and my hair came out Wonderful and I'll be going back there again when I want a new style So..Thank you Touched by Angel.Service was Great
Okay so this salon does not have the customer service of a higher end Buckhead salon but nor does it have it's prices. I have been going to TBAA for nearly a year now and I like it. I only get a wash and set whichis $10 and $8 on Wednesday! !!!who can complain about that. He'll with prices this low, you can deal with the crowds and loose talk. With any thing, you have to find a system. I go to Ron. He is the best and his hair washes are amazing!!!! They let me use my own shampoo products which is not an option at other salons, and I go during the week or on Sunday to avoid the crowds. Im in and out in about two hours during most visits. So although I understand some of the other points of views, I have to take it with a grain of salt. I get my hair done every week because the prices are so low.