*** Heroes is probably a very good restaurant, my husband attended other locations numerous times and enjoys it every time... however this once we've had this experience... *** When we arrived it was very busy and they had no tables up to the front of the restaurant - we said we didn't mind waiting for a table to open up, but someone seated us right away in a back corner (with many unopened tables and might I add... very little lighting, so we sat in the darkness) and left us waiting a server. I suppose there wasn't even a server designated to that cluster of tables, because we waited 30 minutes before someone even came over to take our drink order. While we chatted and waited that time, we did notice several of the wait staff chatting casually among themselves and stopping at tables to be friendly with the other customers. When we finished our drinks they sat empty on our table for another 15 minutes before someone different came and took our food order. We ate our food without another drink re-fill or someone coming to see if we needed anything, and waited another 10 minutes after we were finished eating just to ask for our bill... by that time, we made it clear we just wanted the check and to get out of there quickly, so put a move on it please. It was a LONG night with very little service. That might have been a sour experience, but my husband and I will go back there another time and hope for the best. The food was good anyway!
the food was fantastic. my steak was juicy and hot, my potatoes were delicious, and the dessert shooters were good too. however the prices, if you add on to the 2 for 20 are ridiculous. i wanted the 9oz steak, $2 more. mushrooms and onions, $2.50 more. dessert shooters (guys you may need more than one to feel like you actually had one) $2 each. and my waitress took 10 minutes to get to the table, and it wasnt really busy, and i didnt see her running around or anything. my table wasnt set when i got to it, it took longer than i would have liked to get drinks and food, and at first they brought me a 7oz steak and a minute or two later she comes out with mine saying she brought the wrong one. she was very nice, but was a little slow to get refills, and the drink cups could be bigger. all things put together, it cost me $42 for the check, $6 for the tip, i left full, and got a 3 course meal. i was happy with the food, i just think maybe their server staff needs a bit more training, or smaller sections.
its newly and beautifully remodeled has a new menu for everybodys liking the staff is very friendly with great service i love the sweet marcapone cheese stuffed french toast with caramel and fresh berries ,baked apple pancake with cinammon sugar glaze homemeade soups daily homemade specials like stuffed cabbage ,beef stroganoff,roast pork with sauerkraut and homemade dumplings,beef tips,chicken cacciatore also the new menu offers healthy, choices, tex mex ,omelletes,frittatas,wraps,paninis,salads its a great choice any time of the day