Mr Transmission

Sometimes I think these review are not real customers because if you look at their Face-Book Page they have more Likes then any other shop I could see. I’m a very happy customer I had my car at another transmission shop in Johnson City and after 20 minutes I was told it needed to be rebuilt. Something just did not seem right with that shop it was dirty and they seem outdated. So I took my 2005 Buick over to Mr Transmission where they Check it out and found a Blown fuse and did not charge me anything for fixing it. How cool is that! I’m a happy Customer and will be back! Thanks for your help and also taken the time to actually check out my car.

Actually another repair shop in town took my car to Mr. Transmission when they were unable to come up with an explanation for the noise coming from the vehicle. They told me that they highly recommend Mr. Transmission and believed I would be satisfied with their work.

That day after work I made my way to the shop and met with Brad and Tim. Both assured that my car would be well cared for but they also said they had a backlog and it would be 3 - 4 days before they could get to it. In the meantime they drove the car hoping to hear the same sounds I was complaining about. Tim shook my hand and told me that he did things right and stood behind his work and I had nothing to worry about.

On day 4 Brad called and gave me the diagnosis, of course I was hoping for less but the car has 167 K miles and this is the first time, other than the usual changing of transfer case and pan, filter and fluid that any work has been done on the transmission. The car was completed as promised and at the price that was quoted.

Upon entering the car I noticed that the fuel gauge was not work working and on the way home the 'check engine light' also came on. I called back to the shop and within an hour Tim was standing at my front door with his diagnostic computer, asking for access to the car. He checked over and said it was strange but he cleared the codes and the gauge stilled failed to work.

The next day driving home from work the 'check engine soon' light reappeared and Tim asked that I bring the vehicle back to him for further testing. After numerous hours of testing they were still unable to explain the fuel gauge not working and the check engine codes. It was then that Tim suggested maybe . . . maybe it was time for Chevrolet to take a look at it. He thought maybe the computer was going bad or something else that his equipment could not detect. Tim's last words to me -'find out what is wrong and let me know . . . apparently he doesn't like not being able to fix a problem.

The local Chevy dealer in fact told me they also recommend Mr. Transmission but they to were a bit puzzled by the fuel gauge and check engine light but they would look for the problem. Which they did find and repaired.

The following morning I sent a FAX copy of the invoice and on it was the explanation of what they repaired. Directly above the transmission somehow some wires had become dislodged and damaged. That evening the door bell rang and Tim was once again at my house this time with a check to cover the cost of the repair at Chevrolet and again telling me he was (and he proved this to me) a man of his word.

Honesty, integrity are words that come to mind - at least for me when I think about Tim, Brad and the folks at Mr. Transmission. The final test in my mind is the answer to this question: 'Would you recommend Mr. Transmission to friends, family and colleagues at work?" YES

My daughter is an out of state student in Johnson City. Her car broke down & we weren't sure who to take it to. Had a couple of places check it out but this place was the only place to give her time & attention to tell her what was wrong with her car & what it needed to fix it. By the way, what it needed was not what the other 2 places said. It wasn't a simple fix but it wasn't the catastrophe & expense the other 2 places said. I really want to thank Rick for helping my daughter & to Tim for going the extra mile in informing her not only what was wrong but how to prevent future car failures.

Kind of pricey but well worth it... my car has been back 2x (a cable broke and then a new solenoid that was replaced was defective) since i got it back on the 7th.. it has been some issues with it but they are on top of fixing it right away.. its just the hassle of having no car while its in the shop not their fault..but as long as it works i dont care..

Really it doesn't even deserve a star at all! I would not recommend this company to anyone! This is the worst customer service, supposed service that I have ever seen! There are plenty of other local transimisson places that will do a great job and be 3x's less, and treat you better.. Please check around with other places,my experience was awful!!!!!!!