I have been with Homestead Properties about 3 years now. I highly recommend them. The first year, I lived at Willow Creek with a roommate. She organized everything, so I didn’t know much of what was going on when it came to dealing with the management and such. I was told that our fridge leaked, and it was reported. The maintenance guys came over many times and finally got the thing fixed. Still no idea what happened, but they were friendly and came to fix the fridge without delay when we called. I ended up needing a change in apartment size and let the office know I would not remain in the same apartment. I will say that was frustrating to the max. It is true, they changed managers several times. BUT-that was 2 years ago, and I believe we have had the same manager since, so I won’t elaborate on my frustrations. I will also say that they must have hired a really good manager, because I have seen changes take place in the last 2 years that can only mean someone really knows what they are doing. With that being said, I have had many interactions with Homestead since moving into my new apartment. I believe all of them have been good. I also want to add that they choose their maintenance staff carefully. All of them have been super friendly but not in a creepy way. I have been impressed with them every time. The reasons for my calls were normal. I complained that my dishwasher had broken. I think I left a voicemail, but they sent someone to fix it that same day. It ended up being replaced in a very short time period. The fridge had a similar story. Same goes with complaints about neighbors. I never called, but I saw a bad event that was quickly and quietly taken care of by management. I do not know if that neighbor still lives there. Every time I fuss about something, it is taken seriously and taken care of quickly. I also do not abuse this, which might help. I’ve called maybe twice about maintenance-related things in the 2 years I have lived in this particular apartment. It was about the dishwasher and something else I can’t remember. When you leave for vacation, they ask their clients to call the office so that they can monitor the apartment and make sure everything is safe, such as watching that pipes don’t bust during with winter while you are gone, etc. Since I have been here, the pipes have not broken even once. That could be partly because of the friendly reminders we get taped to our doors asking us to keep the water dripping. We frequently get newsletters taped to our doors (quarterly?). Information includes things like when the pool opens or reminders to keep our water trickling in winter. Overall, if you are looking for an apartment, I would recommend Homestead Properties. They take care of problems and are really friendly. The staff are patient and knowledgeable. They leave you alone, which is also nice. When they send people to work on your apartment, they only send pleasant people. If you want a place where you feel at home and at peace, and safe, this is where you want to go. And-just as a side note, I am receiving no compensation for this review. I just wish more people would write reviews-good or bad. I wanted to know what I was getting into when searching for an apartment, and could find almost no information from tenants. Please, if you’re impressed with a place, or really annoyed and leaving a place, please leave a review to help out others looking for an apartment!
Rented 2 different properties from the company for a little over four years and have no complaints. They were responsive to maintenance requests. I see negative reviews, but I always paid rent on time, no drama, and never had an issue.
The folks at Stoney Brook Townhomes have beeen very helpful in assisting us through our relocation. We would recommend them to anyone looking for professional townhome rentals.
I'm renting an older home that has had some issues. But they're great about fixing or replacing any problems. We love it!