Mom and Pop style business, self-serve (no pesky sales people constantly bugging if they "Can help you find anything? anything at all?"), but if help is needed, anyone willing to help you find something (recommended unless familiar with store). Disheveled and difficult to navigate the first time, well stocked, quality products, with competitive prices. Has just about everything anyone can need
The only hardware store I'll ever go to for anything that involves around the house projects.