As soon as I moved in my hot water heater went out. It was fixed the same day. Front porch step broke, same story... fixed the same day. I recommend that when You move in You give a discrepancy list as it will void a lot of maintenance charges if and when You decide to move out, The Crooms are good honest people who strive to do their best for their tenants and their property. As far as bugs are concerned... it's called an exterminator.. call one. It is not the landlords responsibility to clean up Your mess. If there were bugs there when You move in, that's another story! They have done right by me and I will continue to do right by them!