I have been shopping at this store for 3 years. They have gone through management changes and everytime it gets better. Whoever said they were rude, must be one of those rude people that live in jacksonville. I buy and consign my items. The store is owned by an active duty military family that tries to help the military community, and the local community. They give you more for your stuff than once upon a child who only gives you about 15%. And talk about rude.,once upon a child is full of rude people. They know you buy name, and even offer layaway for those families on a fixed budget. And as a local business they don't write checks for every $5 you have on your account. Who can blame them for that. And if you can't read the contract you sign to do their program, then don't fault them for reminding you of their policies. It isn't their job to hold your hand through the progress. They have easy policies compared to most consignment shops. Plus most places won't give you your items back, they will. You just have to ask. But since they donate locally, don't ask for your items back 2 months after your contract. They donate them bc they run out of room. And they are always bringing out new items. Great place for military family.
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If you go, go on a Tuesday or Thursday. Mondays and Wednesdays are when they buy back from consigners, so the employees won't give you the time of day. I had to wait for 20 or 30 minutes to buy two things because the one employee there kept ignoring me to talk to consigners. Other times I've gone, the service was good and friendly and helpful. One employee made a suggestion of a toy when she saw my son playing with a different one. Prices aren't what you'd find at a garage sale, but the convenience of a store is nice. I've gotten some really nice things for my son there, and it's hard to find anything for boys in this town. If you want the best selection on seasonal things, go the month before the season starts (February for spring, April for Summer. I think August is fall). If you want the best prices, wait a month or two. If things don't sell, the prices reduce every couple of weeks. The toys don't get much turnaround—I always see the same stuff in there—but they have a nice turnaround of car seats and girl clothes. We are going there today to see if we can get a second car seat for my in-law's house.
My husband is a Marine and we've lived in NC for two years now, with our now four year old daughter and we have a son on the way. Virtually all of her clothes that we have purchased have come from this store! We've walked out with two grocery bags FULL of clothes for her and we only spent about $60! We recently started consigning there as well and although you do have to earn up to $25 to get a check, you get 60% store credit on your items and their staff are the sweetest people ever! The bad reviews must be from rude people, as they are abundant down here, b/c Beth is the sweetest woman ever. AND if there are items that don't sell you may either retrieve them or Beth will donate them to two local churches that help clothe both local and international children with mission trips! I LOVE this store!