The condenser fan motor on my 2005 Camry quit working after 240,000 miles. Kim was my service adviser and she made everything as simple an inexpensive as possible for me. Her initial estimate was a little high. I told her I had already called for a quote on the part and the labor to install it, but of course the taxes and shop fees, etc, somehow caused her estimate to exceed my own. She said there wasn't anything she could do about taxes and shop fees, but when I told her I had bought 4 cars from Coggin Toyota and had been coming to them for service for 12 years, she reconfigured the labor and managed to come in below my own initial estimate. She also gave me a loaner car, which because I need my car for work, made this fix seamless and easy for me. I appreciate the friendly service and her efforts to make this as easy and painless as possible for me. I would also like to take this opportunity to comment on the honesty and integrity of the Coggin service team in general. There have been times over the years, when I had a concern, and even times when I told them that a 3rd party had said I needed expensive repairs, and instead of taking advantage of me, they told me there was nothing wrong with my car and didn't charge me a dime. They seem to understand that keeping customers over the long term makes them more money than making a few extra bucks in the short term at the consumers expense.
We shouldn't judge the whole place and wrong it bc of personal issue with somebody at this place , and we shouldn't start badmouth the whole process and advise the people not to go to there because of personal experience or bc we did not get what we wanted during our visit whether our request was legitimate or not. I will share my recent experience with this place. I purchased 05 Mitsubishi Endeavor its my first time owning Mitsubishi. after doing tune up at some place it started throwing a misfire code . I went to city mitsubishi the service advisor there his name Charlie was understanding to the problem. dropped the car off he advised me to change the coil pack , then he found out that the Intake manifold leaking too and he found out that the dashboard was tampered by the previous owner to hide the engine light from coming on. he tried to call the warranty company to fix these stuff but they wouldn't pay him to repair it. because I told him I am broke right now and I cant afford to pay for repair. these diagnostics were done in 3 visits and one of the visits he had to rent a car for me to go to work. Believe it or not he didn't charge me nothing even not for the rental car. I paid him ZERO. so I don't think its as bad as the reviews say, because am sure there are some customers who were happy but unfortunately we don't share just the negatives. Hope that helps. Thanks
This dealership surprised us and exceeded our expectations. They went the extra mile to ensure that we were completely satisfied. The general sales manager and the salesperson handled both of our transactions professionally and seamlessly. They even had the paperwork completed in advance for our second purchase and had us out the door in under 30 minutes. I could not have been more impressed by the general sales manager. Every organization succeeds or fails based upon its management choices...Duval Acura couldn't have picked a better general sales manager. I'm confident that we will purchase another vehicle from them in the future. Thank you again for all of your help!