I took my pressure washer in for idling high and requiring 20 pulls to start. It was agreed that the governor spring would be replaced and the carburetor would be rebuilt for 115 dollars. After three days of waiting I received a call informing me that the governor had fallen in the engine and that they had already torn down the carburetor and in order for the equipment to be as functional as it was before I brought it in, I would have to pay the 115.00 and the high idle problem would still exist. My other option was paying 20 dollars and picking up my now completely useless equipment as they discarded the original build kit. I agreed to paying the 20 dollars and that I would pick it up the next day. This equipment was less than 3 years old and had less than 50 hours of use. When I arrived the equipment was still in pieces and was hurriedly reassembled with cables still loose and obviously missing parts. I believe Superior is probably great for wholesale lawn maintenance companies, but not so good for the small home maintenance individual.