More Info
- General Info
- Metro has value-packed prepaid cell phone plans that include unlimited 5G data at great prices along with additional exclusive perks. Check out our current deals on top prepaid devices like the latest iPhone, Samsung phones, or Motorola phones. Shop this Metro by T-Mobile store to find your next device.
- Payment method
- cash only
- AKA
Metro PCS
- Other Links
https://www.metrobyt-mobile.com/stores/bd/metro-by-t-mobile-jacksonville-fl-10215788
- Categories
GalleryView all (3)
Reviews
09/08/2020
The manager sheronda was so kind, compassionate and helpful. She truly exemplified what it means to offer excellent customer service. Sometimes life is hard and a little kindness goes a long way. Her professionalism and willingness to listen and care about her customers was above any I feel I have ever experienced anywhere else. She fixed my issue and went above and beyond and truly made the difference in my day. Thank you Sheronda your employers are blessed to have you!! I am blessed to have interacted with you.. I
07/25/2018
This story happens last week, on July 16, 2018.
My better half lost my phone on the beach. When we got to the airport he realize it. Sure, I called My Metro from his phone to suspend my number. In the same time, a good Samaritan found my phone and text my husband about. One second after receive the text, stupid guy from My Metro suspended my husband number instead of mine.
So, we are lost in Jax, with no phones, knowing that I can have my phone back ( with all my pics) and knowing that we have a plane to catch.
Found my way to this Metro location, close to Jax on Max Leggett Pkwy. Two nice guys working, connected me to Metro immediately , un-suspend all my phone lines, Done.
And Miracle happens: Terran decided to drive us back to the beach, to grab my phone and drove us back to Jax, just in time to catch the plane back to Indiana. Talk about customer service...
Now, I can brag about his kindness, about his customer service attitude, about his willingness to help. And he does deserve all this.
But I also can say, thank you God that you have him working at this store and, gave him the wisdom to help us.
Terran, God Bless you and your Family.
Sincerely,
Ann and Randy
Indianapolis, Indiana
06/05/2012
If I could have given no stars I would have but they made pick at least one. It was the worst experience. They were very nice when they wanted me to sign up but when I needed assistance they were rude, they did not honor their promises, very unprofessional, basically stole $50.00 dollars from me. I recommend you DON'T do business with them.
11/11/2008
Customer service was HORRIBLE. Spent over an hour waiting and didn't transfer my old number to new phone. Bought a new phone even though new service could have been transfered to new phone. Very disappointing. Not sure if all customer service reps at these stores are as unprofessional and uneducated on the product and service, but I would recommend trying another store for service needs- better yet try another MetroPCS dealer all together!
Details
Phone: (904) 379-5426
Address: 14965 Max Leggett Pkwy, Jacksonville, FL 32218
Website: https://www.metrobyt-mobile.com/stores/bd/metro-by-t-mobile-jacksonville-fl-10215788
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