STAY AWAY FROM THEIR SERVICE DEPARTMENT.
I had been taking my car to Honda at the Avenues for years. Never had any issues until recently. The main reason I take my car to Honda to service rather than a non-dealer that would for the service guarantee. If they repair any part of your car incorrectly, they SHOULD replace for free.
I took my car in for new brakes about a month ago. I worked this entire time with a service rep named Bobby. He offered to fix my rear brakes, which I gladly paid for. After picking up my car, I noticed within ONE DAY that my brakes still didn't work correctly - they were making a weird noise and not working correctly.
The following day, I brought the car back to Bobby at Honda. After a few hours of looking at the car, Bobby told me they needed to replace the rear left drum. I was puzzled why they didn't tell me this the previous day. Regardless, after several questions, I agreed to pay hundreds of dollars for them to replace the left rear drum.
When I took the car home, I could still feel the brakes weren't working correctly. Instead of going back to Honda, I took my car to another repairman for a second opinion. The repairman said he noticed right away that the rear brakes were installed incorrectly, and this was the reason for the noise and vibrations the car was making. He told me to take the car back to Honda and that repairman should easily see the issue and fix it for free (Honda service guarantee).
I took the car back to Bobby at Honda for the 3rd time. After holding my car overnight, I called the next day for a status update. Bobby told me the issue was now the left rear drum, not the brakes. I immediately told Bobby how frustrated I was with the situation - he only provided me with 2 solutions - 1) pay for the part OR 2) come pick up my car.
Summary: A simple brake repair turned into a month long ordeal. Everytime I had to take my car into Honda to fix a mistake they made, they tried to charge me hundreds of dollars. STAY AWAY FROM THEIR SERVICE DEPARTMENT.