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Honda Of the Avenues

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Business Details

9

years

in Business

The Honda Giant!
Hours:

Regular Hours

Extra Phones:

Service Department Direct: (904) 370-1280

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Payment method:
financing available
Neighborhoods:
Deercreek, Southeast Jacksonville
Amenities:
Service Waiting area equipped with television and WIFI. Coffee, water, popcorn, and snacks available. Hostesses to assist you with refreshments and other needs.
AKA:

Honda of The Avenues

Honda of the Avenues

Honda Of The Avenues

Categories:
Auto Repair & Service, Automobile Accessories, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers
Other Information:

Specialties: No Credit, Bad Credit

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Reviews

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Posted: 7/18/2014

Overall

I just brought my 2011 honda to the service department. I came in for an oil change, which they said would take about 45 mins to an hour. It was done within an hour which was pretty good, considering the other people who were ahead of me. while I waited, one of their employees were going around asking if anyone wanted water or popcorn which was really nice. they had a tv for people to watch and comfy chairs. I walked around and browsed the cars in the showroom. The sales people did come up to me and ask me if I was interested in trading in. I said no but did ask them a few questions.They were not pushy at all and were very knowledgeable of the vehicles. After my car was done, they came and got me and explained that my air filter was dirty and showed it to me. It was. So I got a replacement in just a few mins and I was on my way. They were very friendly and the environment was relaxed, but professional. I will most likely be returning in the future.

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Posted: 6/20/2014

Overall

I bought a brand new honda civic (2014) and when i drove it home i noticed a high piercing sound coming from the car.... They come the next day to get my car to see if they could hear the noise and yes it was there.... Gave me my car back just to give it right back to them to fix.... My tire light come on it took them 3 days to figure that out.. they tinted my windows they had to take off and redo because the tint job was screwed up... then they had 4 techs look at my car and could not find the noise they tried to give me the car back and on gentleman looked at my husband and asked him if there was anything they could do to make it livable it was just a new car sound that will go away they were told no.... They had my car for over a week cause for the 3rd time they had to re tint my windows and so happens they found the noise and fixed the problem.... After they tinted my windows the first time i noticed scratches on my dash and when it was brought to their attention i was told they marks were buffed out they were not buffed out they never touched it. When I showed them the marks they said i can't see them they had no clue what i was talking about. I will never buy another car from here nor do i recommend anyone to buy a car or even have it serviced cause you get nothing but the run around....

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Posted: 8/25/2013

Overall

My husband and I purchased a used Honda Ridgeline from Lou Soub Honda of the Avenues with a certified warranty. There was a mix up with the VIN number and this should have been a big red flag to us but unfortunately we trusted the dealership when they told us it was a typo. The report they showed us indicated that the truck had not been in any accidents was safe. We later took the truck for further inspections only to find that they had NOT told us the truth. The truck had been in an accident that had compromised the frame of the truck, front end, radiator and other damage. We went to a Honda dealer in an effort to make sure that the truck we purchased was safe, what a mistake that was. I am so disheartened that these business practices still exist today. We will make sure that other parents in the Jacksonville area know NOT to buy anything from Lou Soub Honda of the Avenues or any other Lou Soub dealership. This dealership will do anything to sell a car even stoop so low as to lie and put your family at risk!

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Posted: 7/17/2013

Overall

STAY AWAY FROM THEIR SERVICE DEPARTMENT.

I had been taking my car to Honda at the Avenues for years. Never had any issues until recently. The main reason I take my car to Honda to service rather than a non-dealer that would for the service guarantee. If they repair any part of your car incorrectly, they SHOULD replace for free.

I took my car in for new brakes about a month ago. I worked this entire time with a service rep named Bobby. He offered to fix my rear brakes, which I gladly paid for. After picking up my car, I noticed within ONE DAY that my brakes still didn't work correctly - they were making a weird noise and not working correctly.

The following day, I brought the car back to Bobby at Honda. After a few hours of looking at the car, Bobby told me they needed to replace the rear left drum. I was puzzled why they didn't tell me this the previous day. Regardless, after several questions, I agreed to pay hundreds of dollars for them to replace the left rear drum.

When I took the car home, I could still feel the brakes weren't working correctly. Instead of going back to Honda, I took my car to another repairman for a second opinion. The repairman said he noticed right away that the rear brakes were installed incorrectly, and this was the reason for the noise and vibrations the car was making. He told me to take the car back to Honda and that repairman should easily see the issue and fix it for free (Honda service guarantee).

I took the car back to Bobby at Honda for the 3rd time. After holding my car overnight, I called the next day for a status update. Bobby told me the issue was now the left rear drum, not the brakes. I immediately told Bobby how frustrated I was with the situation - he only provided me with 2 solutions - 1) pay for the part OR 2) come pick up my car.

Summary: A simple brake repair turned into a month long ordeal. Everytime I had to take my car into Honda to fix a mistake they made, they tried to charge me hundreds of dollars. STAY AWAY FROM THEIR SERVICE DEPARTMENT.

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Posted: 5/9/2013

Overall

Worst experience ever!!!! From start to finish. Instead of offering competitive car prices, they try to sell you on monthly payments, while promising to lower the sales price of the vehicle and never doing it…. I would not recommend using their finance department. They are all liars. They are the worst group of unprofessional people I have ever come across. They made so many mistakes then constantly threatened to come and get the car from me if I didn’t drop everything I was doing to fix their mistakes. They made me think it was the finance company who was giving them this deadline, when in fact it was them wanting their money. If they wanted their money timely, they should do their job correctly. On Friday, almost a month and a half after I got the car and THREE ADDITIONAL trips to the dealership to give them additionally requested information and paperwork, I received a call from the dealership telling me if I didn’t have MORE information in by 5pm, they would have to come and get the car… they called not only me but ALL of my references, looking for me telling them the same thing. The finance company called me later on that afternoon, and advised me that it was the dealership who wanted the car off their books, and they were willing to work with me regarding the paperwork. They also informed me that the paperwork missing was something they advised the dealership over a month ago… I never returned the call to the dealership…. I dealt with the actual finance company from then on…. I figured if they wanted to come get it, so be it…. This is only the TIP of what I dealt with… I don’t even want to drive by that place….

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Updated: 7/25/2014

Posted: 3/10/2013

Overall

Trust your instinct and trust the multiple POOR reviews you will read about Honda of the Avenues - I didn't and that was a mistake!!! After dealing with the Internet Sales Department (salesman to remain anonymous) they told me that they had the car that I was looking for and was told it was a beautiful car. I asked them the condition it was in and specifically asked if there was any minor issues such as scratches, dings, dents, etc and he assured me that the car was "like new" and it is "nicely cleaned and looks beautiful". I then double checked with them and told them I would be driving over 3 hours to get this vehicle and he assured me "it was like new". After my 3.5 hour drive there I noticed immediately several flaws with the vehicle - there was a large depression (bigger than a ding) in the front bumper surrounded by scratches, the rear bumper had a significant scrape with paint removed and the interior power adapter cover was missing (not a huge issue in itself but just noteworthy). I noticed all of this within 5 minutes, I am sure given more time I would have found many other issues after the lies they told me. Now maybe I have a different view on things but when I questioned him about the condition of the car and that I had to drive 3+ hours the salesman said that he considered that condition "like new" and felt no remorse that he made me drive 7 hours round trip and waste an entire day all because he never told me the true condition of the car. To me "like new" is a clean car with little to no damage. These guys are your stereotypical slimy car salesman and I would never suggest even considering them for a car!!!! STAY AWAY!!!!!

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Updated: 7/25/2014

Posted: 8/13/2012

Overall
Don't bother .. They use every...

Don't bother .. They use every used car salesman trick in the book .. A very dishonest bunch

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Updated: 8/13/2012

Posted: 3/30/2012

Overall
I was looking for a used car a...

I was looking for a used car and made an appointment with a salesman for a test drive. The car I drove didn't meet my needs but in the process I was noticing that he blatantly lied, such as telling me the car would get ABOVE the highway mileage rating when driving in the city and would do even better than that on the highway. He made several ridiculous statements...clearly assuming I'm a stupid woman.

When the first car didn't meet my needs he suggested another one. I drove that one but it was waaaay over priced (I'd already done extensive research online), high miles, and filthy carpet. I decided to have him give me a trade-in estimate on my car and a price on the "new" one, just in case it was worth trying to get a bargain. The trade-in offer was ridiculously low (when I traded my car a few days later at a different dealer, I received more than twice as much), and the bottom line price way too high. When I tried to leave, he wanted me to talk to a manager (who was busy). After waiting patiently several minutes, I told him I had to leave and he actually got pouty and sullen.

I can only assume the person I dealt with is representative of the company, or they wouldn't keep him. If you want to deal with a professional who will treat you with respect and honesty, don't go here!

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Posted: 12/22/2011

Overall
Mark Stapelton service stinks

Very unprofessional, can't give a damn attitude. Well, forget the Honda bumper to bumper 36,000 mile warranty. According to Mark, brake rotors are not warranty items. Also Mark, act like you even give a damn when someone buy's the top of the line accord, and can't even get a dealer to back up the product. Honda of the Avenues stinks, get new service employees fast.

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Updated: 7/18/2014

Posted: 8/9/2011

Overall
Honda of the Avenues suprised ...

Honda of the Avenues suprised me to say the least, and far surpassed my expectations. When you go into a car dealership and expect to get bombarded by pushy salespeople and the run around from the managers. THIS IS NOT THE CASE AT HONDA ON US AND 9A. I was greeted by a very nice young man who worked very hard to get me the best deal possilble. They were much more caring and attentive to my needs than the other two Honda Dealerships I visited. I agreed to purchase the car, and the finance manager Jacob (who was very cute I might add) was fabulous. He took extra time to go over the different packages and finance options they offered and found one that fit my needs and my budget. Honda of the Avenues gets 6 stars in my book. Anyone who reads this that is looking to buy a car should go down and see these guys, they are great!

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Honda Of the Avenues

11333 Philips HwyJacksonvilleFL 32256

(904) 370-1300

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11333 Philips HwyJacksonvilleFL 32256

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