Coopers Hawk

Problem arose with apartment complex and I was responsible to pay for something I was not supposed to per the signed lease agreement. Management broke the agreement with me. Entered into negotiations with them via the BBB with no resolution - offered to enter into arbitration and Coopers Hawk was not interested. Escalated to level of regional manager and was not listened to. Sent complaint to Florida Department of Agriculture and Consumer Services, also to no avail thus far.



Beyond that, the lighting outside our apartment is out and very scary to navigate after 7 pm. Problem with the door sweep, it needed to be replaced because the left half was missing - letting air out and bugs in. You could see light coming in from the outside. Submitted two work requests and still not fixed, gave up.



Staff jumps through hoops to give time to people interested in new apartment but once you're in the community you're last on the list.



Side gate has been broken since we moved in 3 months ago - when there were "plans to fix it"