Good old-fashioned, honest, reliable service from FOR C&L in Jacksonville, FL has revived my faith in businesses and humanity! On a 3-day trip with my child and dog, I had encountered a major roadside ripoff an hour outside of Tallahasee in which a mechanic took 5 hours to change a belt that had broken, charged $391 for the work, and then tried to convince me that my car needed a new engine. For a used engine, he quoted “$2,000” ….pause, pause, pause….”plus labor.” Instead, my husband drove 100 miles to pick up my child and me, and we had the car towed by C&L Automotive & Truck Accessories (4990 Philips Hwy, Jacksonville, FL), which a coworker had said was reliable. C&L sent a tow truck 110 miles from Jacksonville to pick up the car, discovered, and quickly fixed the problem. Yes, some damage had been done in the short drive after I noticed the problem, but repairs cost less than half of what the roadside person suggested. C&L kept me informed all during the repairs, and also asked me to bring the car back for a final road check before leaving for the drive home. During our first conversation, the owner had said the charge on the road didn’t sound right. When I picked up the car, he mentioned it again, grabbed a book of what rates mechanics should charge, looked up the belt, and said the charge should have been “$149, or maximum $199, for an emergency roadside repair.” Positive sign that he cares enough for other companies not to scam a customer. The expertise and professionalism from everyone at C&L is much-appreciated! If they give that kind of care to a complete stranger who may never be in that area again, I can only imagine that they would show just as much – or more – professionalism to someone who lives nearby and would be a potential customer. Kudos to a great place! I would give 10 stars if they were available.
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from the minute I called AAA till the time the driver showed up at my door was less than 30 minutes. the dispatcher, nick, and the driver, henry, was polite, courteous and professional. after reading all the reviews on here I find it hard to believe this is the same company. people who need a tow truck are usually in a bad mood anyways, so maybe that explains their bad attitude. but these guys were beyond courteous and professional. I would recommend this company to anyone in need of a tow company. but also keep in mind, sometimes tow companies do get busy. Jacksonville, after all, is the largest city in America, land wise. it takes a while to get around this city. so no company can be perfect in this particular business. but after dealing with them, I can positively say they are a professional, courteous company, from the beginning of the call, (dispatcher), all the way down the chain to the driver arriving in a prompt and timely fashion. great company to do business with. 5 stars all the way!!!!!
This is the company that was used for my Hyundai Roadside Assistance. I was pretty skeptical about using them from reading the reviews below and almost told customer service to send another company because of this. But, I was too aggravated at the time to deal with it anymore, so I gave it a shot. James was my driver and he was great. Yes, a little later than the ETA (by like 30-45 minutes). But he kept in contact with me through everything, which I appreciated. He was quick upon arrival and super friendly during the drive and delivery process. Would use again in the future if I had to deal with this again.