Now that we are at the final stage I want to take time to thank you for all you have done to make this the most seamless personal business process I have been through to date. From the beginning of our working relationship, you have been completely organized, have responded to my questions in a timely manner, have provided all information I needed to give me the 'comfort' level I required to follow through with this refinancing process, and you have, at times, given me the distance I needed to think things through on my own and break ties with other firms I was considering working with before proceeding with you. (That was something ethically I felt necessary to do before proceeding with your firm as you well remember.) I have been very pleased with the way you have handled my refinancing. Thirteen days from the day I said I would go with you and your firm to the day I closed on my refinancing. I am very impressed that you remained focused on each date along the way. You kept me focused on returning each and every document required to you in a timely manner to keep the whole process on track. If this was a football game, I would say, 'You are a great coach!' I also appreciate your 'out of the box' thinking in that you suggested I speak with Jessica concerning my insurance. In doing so, as you know, I am changing auto insurance and saving another significant amount of money per year. Thank you for this as well. I wish you well with your 'Feeding the 750 Families' project (I hope I got the number correct). I wish you and your firm well and much success in doing such a gracious and needed project. Our country and economy is in such a state that people, people, are hungry and suffering on a daily basis. My church is also involved with a project like this (only on a much smaller scale). I will think of you and your company as we work on our project at church. I hope we both reach as many families in need as possible - there are so many out there! In the end, I feel like I am losing a friend.. Take care, Billy and sincerely...thank you so very much for everything! You are great! You are very skilled, are a very personable man, and do your job very well.
I would like to take this opportunity to thank LATISHA for the exemplary manner in which she handled my loan. I was under a great deal of stress during the time I contacted your company. Latisha was a STAR. I did not have to worry for one minute because she kept me informed every step of the way. She handled every angle for me and went above and beyond what I would have ever expected. Further, (and to MY good fortune), Latisha and I became friends! The other companies I was dealing with (three) became extremely obnoxious when I told them I was settling with Foundation Financial Group. Their loss... Do something right in this world and 3 people hear about it; do something wrong and 3,000 hear. I will make sure everyone I know hears about the unprofessional manner of these companies and how I was treated. They were "right there" when I was inquiring about refinancing; they were highly unprofessional and one company (a MAJOR company in this area) was outright obnoxious when I said I was settling with FFG. As young as Latisha is, she displayed more professionalism and KINDNESS that the other three companies combined. Be glad she doesn't live in this area -- I would snatch her away to work with me! To tell the truth, I would have even gone higher on the loan - ONLY to deal with Latisha. She IS that good. I would hope that you would pass my comments on to her and COMMEND her for a job well done. She has gone above and beyond my highest expectations. She is definitely an asset to your company and she would be an asset to ANY company she where she might work in the future. I have no clue where you got her from, but I would like to have someone of her caliber working for me! I would hope that you will consider adding my comments to any - and I mean any - form of advertisement for FFG. I only ask that you keep my address and phone number confidential. I am extremely fortunate to have encountered FFG and especially Latisha Lezama.. I will HIGHLY recommend FFG to my friends and will most certainly tell them to contact Latisha if they expect GREAT satisfaction! ------ Ruth A.
My Husband and I were looking to refinance our FHA loan and really had no idea who to call. My husband tried to contact some people but they really were not helpful. Our original loan was with a big bank and we couldn't even get them to do the right thing. It was almost impossible to get someone who would return a phone call or who even knew what they were talking about. One day my husband was speaking with a co-worker who was also looking to refinance their home and they suggested that we contact Kevin Brady @ Foundation Financial Group. We figured at worst case, we will make a call and get no help. Boy were we pleasantly surprised. Not only did we get a call back from Kevin, but he actually called us back at the exact time he said he would. He spent so much time with us that he was the last one leaving the office that night just to make sure that all of our questions were answered. We will never forget the time that he took with us. He was very knowledgeable and helped us to understand a lot about the whole refinancing process. The thought of refinancing was kind of scary and we didn't know how much or how little was involved but Kevin really took the time to walk us through everything and get the process to run smoothly and quickly! It used to be that you would call someone and they would care enough to want to help you. That is not the case anymore. It is a rarity that you can walk into a store, bank, restaurant or even call up for customer service and the person on the other end is willing to do their job, let alone care about you as a person. Kevin not only does his job but also cares about the people that he is trying to help. It was an absolute pleasure to deal with Kevin and we will HIGHLY recommend him to anyone that we may know that is look to refinance or even go through the mortgage process for the first time. We didn't have the pleasure of knowing Kevin for our purchase, but boy do I wish we did!! Kevin's dedication to what he does is refreshing and I just wanted to let you know that you have a wonderful employee in him.