Had to replace my top on my 02 Audi TT. Very expensive procedure, but needed to be done (my back window shattered and interior was exposed to elements). I felt that the quote that I got was a reasonable one and decided to get the service. The quote included parts and labor. If I were to bring parts from other manufactures, price might have changed... (feel bad for the previous review, but it might not necessarily be the shop's fault) I do not regret my decision on getting my top replaced in this shop and would recommend to anyone. However, it is important to do a little research before one jumps into an expensive repair.
When I had to have my convertible top repaired/replaced, Sargent's was recommended by two bike-riding friends. Others whom I have talked to after my repair experienced the same exceptional service I did. They are straight up people, charged me what they quoted me and had the car ready when they said it would. You can't find better!
I was told that my Passat would be ready before the end of the day if it was there by 9.00 am this morning. I had it there a little after 8.00 am. By noon, Kenny called to say it was ready for collection. The headliner was replaced and looked wonderful again. Great service, great job and 3 year warranty. Thanks fellas!