I brought a $100 battery for cruise 7/20/16. It was purchased for new iPhone that has 1/2 day charge. The battery was nonfunctional, which was discovered on cruise. I had leg injury around that cruise/trip which immobilized me for 2 months. So could not return item. On 10/14/16 I attempted to get $$$ back. The representative and manager said the purchase was beyond 14 days purchase: Thus I could not be reimbursed. I have had iPhones for several years. I have had charging issues with each one. I would not recommend an iPhone. I would not recommend purchases at the Town Center in Jacksonville. Comparing businesses...REI returned $$$ same day for digital purchase for that time of traveling for me WITHOUT ANY HESITATION. We need to find a more customer-oriented outlet for our lives that are controlled by digital age.
11193 Saint Johns Industrial Pkwy NJacksonville, FL 32246
From Business: Sight & Sound Productions is proud to have been serving Northeast Florida with top-notch event production services since 1987. From corporate meeting planning to co…
The first and most important reason why I give this a 5 star rating is because of the Excellent Customer Service that is provided. Add to that the knowledge and professionalism that he provided and you just cannot get any better service! He took the time to answer all of my questions and fully explain things in terms that would be simple for me to understand. Never once acting as if he was in a hurry or bothered by me. I really appreciated that! I can say now that I actually understand my television and how it works with voltage and watts. Would recommend Tech Knowledge over Marvin's or any other electronic repair company any day!! And most importantly I will be recommending this company, better yet Anatoly himself, to ALL of my friends and family.
I had the pleasure of going to this location twice in the week and half I was visiting FL. I was so impressed w/the willingness of associates to help customers as they walk in the door! First time was to help set up of my iPad ~ I had listed all my questions and left ample space to write response. The second time was for a transaction and was so surprised I was in and out of the store with a completed transaction within six minutes or less! Talked w/assistant mgr, made a decision and finished the transaction. The staff cares about each user and their ability to use their products! I wouldn't hesitate to recommend this location for service or purchasing any of their products!