I went here after developing terrible headaches. I saw Holly Marlar, and she was very concerned about the possibility of a neurological cause. She told my wife and I that if she could have gotten us in for a CT scan that night she would have, but she would have her staff schedule it the next day and call me and let me know when I had an appointment for a scan.
That was Monday, on Tuesday I called at ten after twelve. The staff told me "We sent that over this morning, the hospital should be calling you". After I asked for a specific time, they told me 11:56 was the time on the fax. I guess they technically did make "this morning" by four minutes. So, I waited a hour before calling Regional and talked to their scheduling department. They had no idea who I was. I waited another hour. They still had received no order. By this time it was too late to try to get anything done, so I decided to call back the next morning (Wednesday).
I called Tri-county back and was told that they sent the order, there was nothing else they could do. When I called and talked to Regional again they offered to call and talk to the staff at Tri-county. I waited about an hour and called back and was informed by Regional that they could not speak to Marlar's nurse, due to being put on hold and being kept there for an excessive amount of time. This happened every time they called. I could not get the nurse to resend the order since obviously there was a disconnect somewhere.
Thursday I called and requested to speak to Marlar, and was told she had the day off. At this time I thought it was just the ineptness of her staff and I wanted to see if she herself could do anything to help out. I left a message for her detailing what had occurred and requested either a return phone call or for her to contact the imaging center at Regional to schedule something.
Friday I got neither. I will not waste anymore of my, or my insurance company's money at this place. I gave them a week to correct their mistake. I am going to a different Dr Monday morning and will discourage anyone that I know from going here.