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mystryshopper
Edited: 02/14/2017
Overall

TruckStop Loudness = NO ZZZZzzzzs
If u valu peace and QUIET - U WON'T find it here - They cater to Trucker's Loud, Running all thru the night, diesels park NEXT TO the rooms others have paid to stay expecting to be able to sleep. Classy, huh? Classy like a truck stop cacophony of rumbling Reefers and don't forget the ambiance of diesel fuel. If that doesn't sell you, you will be startled awake by staff & others SLAMMING the doors to the rooms.albeit you do have to take more trouble to NOT slam the doors bc they are so heavy and automatically slam/shut. Was told upon check-in (b4 experience the smell and in-room sounds of the diesel trucks) that the room has recently been RENOVATED. This is their idea of idea of renovation: a leg of the desk was broken & holding the table up @ a 45degree angle; the sofa has seen its better days along w/very, very visible 'stuff' adhered to the fabric - yuck!; the arms of the chair had been 'gnawed' off and the adjustment was broken as well, and seat was also stained - yuck!; the carpet was/is buckled & not clean; the electrical outlets were iffy, some worked, some didn't & some u had to hold ur breath just right while u jiggled the plugs; they think a 'snowy image' TV reception is normal and completely acceptable'-per maintenance; I called maintenance bc room would not cool down, he said I needed to take it down to the lowest it will go (60degrees) and the fan at it's fastest setting and then wait for several hours b4 it cools the room UNLESS you're sitting @ the desk, where you get the full brunt of the high fan speed @ 60degrees. So u freeze when sitting/working @ the desk while the rest of the room is hot & stuffy. Maintenance said it was their best type unit (I didn't realize I was getting their 'best'). They do have coffee-makers & alarm clocks, but no place to plug them in to be able to use, bring your own time & alarm if you want to know what time it is. They do have the time on TV, but was not correct on 3/3 TVs & no way to access the menu to correct it. Renovated Commode is Not Secure as it rattles & had/has black mold growing on the inside - yet another YUCK! Freezer was unusable on the microfridge bc buildup of ice until I Defrosted it so that I could use it.
Nothing Matches - Looks like everything was bought from a 2nd-hand store - all kind of Hodge Podge. Peep Holes are clouded to the point of almost useless. The sliding glass doors were almost like a wall (on 4 rooms I saw) they were so dirty!
Employees were nice & affable all the while LYING TO YOUR FACE (in other words: DECEPTIVE!!!) - From beginning: 1. ur room has been renovated; 2. cable is not clear but the cable guy is looking @ it (surely thinking the guests will not be there long enough to discover nothing is being done); 3. Having the trucks move further back so no to be disturbing other's sleep; 4. Naming/Calling room w/view of tarred roof w/AC units: courtside HA HA HA - what a joke on the unsuspecting paying customers -what could a view of a tarred roof be thought of as courtside to a normal thinking person; 5. calling snowy reception perfect and act like u don't know what ur talking bTheir name!!!! The sign states: Econolodge, as does the receipt upon payment and their room notepads and pens, but was told by the desk clerks it's Rodeway Inn; and the irons and ironing boards are ID'd as Microtel - that seems kind of deceptive to me, especially when they get reviews like this bc the service they provided.
Best thing: they honor the 'Do Not Disturb' sign. As I am typing this I see the irony of this 'honoring of the 'Do Not Disturb' sign' bc u are already being disturbed by the roaring of the trucker's reefers all thru the night along w/slamming of the neighbor's room doors & the smell of eau d' TruckStop. MMMMmmm I know I'm making u jealous that u are not here.

Details

Phone: (731) 668-4100

Address: 1963 Highway 45 Byp, Jackson, TN 38305

Website: http://www.rodewayinn.com/hotel-jackson-tennessee-TN430?source=infogroup

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