Tuffy Auto Service Centers

Hands down best shop in Jackson. I had a vehicle in here last year for some work, was able to chit chat with Brandon who took good care of the situation about stuff other than cars. Just brought in my wife's vehicle for a tire rotation and AC check. They were super professional and figured out more than the dealership did. I am bringing down my old beater truck to get it serviced here in the coming weeks. A++++!!!!!

Went to this location about a week ago with my jeep ask them to do a walk-through and check the front end because I had some play in the steering wheel and there was a noise coming from underneath my vehicle. They went through showed me what was wrong and replaced it for a fair price. Super friendly and willing to help. Strongly recommend this place

GREAT SALESMEN! GREAT CUSTOMER SERVICE!

BUT terrible auto service. I loved Tuffy growing up, I went to the location in Fowlerville and the service was great! Don't let this Tuffy get you thinking each one is terrible.

I am a young college student, I actually live over 100 miles away from this Tuffy, however, my hometown is near Jackson and I used their services for the car I was going to drive up to where I live now.

I knew there was something iffy about this place, but I didn't want to think wrong of this places because of the vibes I was getting, who knew? Right?

Initially my grandfather called a week ahead to make sure we could bring in my car, have it FULLY inspected and fix whatever we could THAT DAY because I was in desperate need of a vehicle. The technician he spoke with set up the appointment.

We came in on the scheduled day and the OWNER looked at us and said we didn't make an appointment! We told him we called, he went in back and spoke with someone, and he apologized but bluntly told my grandfather that he must have not been clear about getting things done because the tech said we were just wanting an inspection. B.S.

We shrugged and said we needed to have it FULLY inspected and what could be done, done by today. The owner seemed a bit put off but agreed. We left and received a call while out about what the shop found and my grandpa agreed to pay for what they could do. We were told it'd be ready by 5PM.

I came later that day around 5PM to pick it up. They had replaced my dual exhaust system (one muffler only fake for looks) and replaced it with a cheap single muffler, which I wasn't happy about since there was nothing actually wrong with my system. My suspension seemed more sensitive (even though the owner drove my car and said it was "much smoother.") And they replaced two of my tires, they expressed concern over one, which they already replaced, because it had dry rot. There were a number of issues, but nothing dangerous.

3 weeks later I am leaving work and see someone left a note on my window "REAR PASSENGER TIRE FLAT." While putting on the spare, I noticed DRY ROT, in my flat. OBVIOUS DRY ROT. DRY ROT, which SHOULD have been seen if the car was F-U-L-L-Y inspected, as per request.

AGAIN, I am over 100 miles away from ANYONE, ANY HELP, I spent 3 hours trying to figure out what to do because my car jack wouldn't work. I also drive my entire way to work on the FREEWAY! A dangerous and BUSY freeway. What if it blew while driving?

Well I was upset, but not raging yet, I left a voicemail asking for a call back. I waited a few days, finally got a call, AT 8AM...MY FIRST day off in a week and a half. Not that they would know, however, most people aren't awake yet!

NOW HERE COMES THE FUNNY PART! The owner said he was the one guy we met that day we came in, he said that MY GRANDPA and him walked outside to look at the car AFTER it was inspected to show him this dry rot tire and that my grandpa ACTUALLY told him that he'd only want to TWO tires replaced and that the dry rot wasn't in a hurry.

ONE PROBLEM! My grandpa and I NEVER WENT BACK AFTER THE INSPECTION! Only me! What LIES?! My grandpa would NEVER let me drive a damn car without tires that weren't SAFE. He doesn't even like the fact I DRIVE over 55MPH! I am beyond upset at this point...

Great customer service!!!!! Great customer service!!!! I had a friend coming up from Tennesse to close on a house and had car troubles on the way up . I called Tim at Tuffy to explain what was going on and made an appointment . He knew my friend would only be here for the closing them heading back to Tennesse so made sure they had all the parts to fix what was need . We dropped of car and with in a 1/2 he he called to confirm what was wrong and would start repairs and we could come get it at 5 . We arrived at 5 and some other issues had shown up ( which after working on cars most of my life I expected ) he said he couldn't order parts because it was so late in the day but would call them in and I could go get them . We did and he started till 7 pm to make sure it was done and road worthy to Tennessee . Who stays 1 1/2 hrs after closing to make sure what they promised would get done !!! What a great experience would absolutely recommend them to anyone