This office provided the worst experience I have ever had from Enterprise. I have been an Enterprise Plus member for nearly 8 years and will never rent from the company again after this office's behavior. The branch rental manager Andrea was very condescending and rude, while the other associates were unknowledgable on company policy and procedure. They charged my card, then told me it was declined even though the hold was placed. Then after returning later in the day, I was told THE SAME CARD wasn't accepted, even though I've used it 15+ times in the past year with Enterprise, and 4 times in this office specifically since August 2016. After speaking with American Express, I'm now told the charge could stand for up to 30 days on my account because Enterprise will not clear it. As mentioned earlier, Enterprise has lost any/all future business of mine. The only associate worth mentioning was Amber, she was very kind and has impeccable customer service skills, however, her kindness is not enough to keep my business.