More Info
- BBB Rating
- Services/Products
- Tires , auto repair, wheel alignment, oil change.
- Payment method
- amex, master card, visa, discover
- Neighborhood
- Sherwood Forest
- Other Link
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
GalleryView all (1)
Reviews
01/29/2018
I took my car and to replace my door was given $100 price from Alfred but later received a text from Alfred telling me my car was ready and it was $150 but I responded back saying I don't do business this way & I expect to pay what I was quoted & I told him I will pick it the next day & thought that was end of it but when i went 2 pick up my car Alfred said we would settle up inside gave paperwork to a man with an accent behind that I presumed was the owner and then said $168. I said in an angry tone that isn't what we agreed to & told Alfred you said $100 & I never agreed to more than $100 but Alfred never turn around..with his back turned to me and facing Zack the owner who was sitting behind the desk then told him $128 & wrote it in paper said he had to buy parts and said labor was $100 and parts would be $28 but I once again said I expect them to honor $100 price they quoted me and if price was to change should've contacted me to see if I was ok with it but Zack said I'm sure he did..He said well he must've told your daughter i said no he didnt but it was my car should've call me ask me if I would be ok with the price change before working on my car after all they only put on a door that I bought and the price changed from $100 to $150 to $168...ridiculous without me knowing about until after door was installed. I told Zack the owner, that is crooked and not acceptable and when I expressed my displeasement Zack the owner raised his voice at me after I threw my money on the desk..He then grab a $100 of the $140 as if he was going to give it to me and then screamed at me lady!!!! you know I could keep my car!!!! I said no you can't after I paid you and told him to just give me my key and my change man then he said get your change lady and get out!!!. I told him I'm the customer and the reason he has a business.
01/29/2013
I recomend this business to every body. Very helfull and honest service. Very business oriented they take care of there customers very well. They stand behind there warrantees. I will go back and do business again.
Details
Phone: (972) 313-7600
Address: 107 N Story Rd, Irving, TX 75061
Website: http://www.expressautoirvingtx.com
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