As a former 4-year employee of Fry's I would like to say that, as long as you find yourself talking to someone that doesn't make commission (Audio-Video, Computers, and certain parts of components) the employees are typically over qualified for their positions and do go out of their way to help people find what they need. Unfortunately the company has a problem ordering enough of in demand products and instead overstocks terrible items that are high in margin and low low low in demand. Certain sales heavy departments (Computers, for example) will deny customers services if it doesn't add to their commission. Some times employees will simply just miss someone in distress (that happens anywhere) but it is these more commission dependent salesmen that will plainly refuse to help There are products that have missing parts or defects that are marked down and still being sold for parts, though when this is the case they are clearly marked with a large orange sticker. Outside of these things and the employees being forced to dress like used car salesmen it is a fairly average department store. @Crash Override Though your scenario sounds unfortunate I do feel you're probably down playing your reaction or exaggerating what happened. I can't speak for their return policies regarding Components merchandise but had you been calm in responding I seriously doubt you'd of been escorted out. Fry's doesn't have anyone labelled as "Security". If you saw someone in a black shirt that had to escort you out then it was most likely a police office. Also you'd of been the first they actually physically grabbed to escort out of the store (considering they can't even physically stop anyone they know is stealing without evidence of them before during (both on and off camera) AND after the act.) I have NO love for the company as an associate but I figured I'd correct some of these errors in the other review.
OUTSTANDING SERVICE IN EVERY SENSE OF THE WORD. Came out to my home, in one days time, exactly when he said he would be there and Fixed my LG LCD HD TV in less than 20 minutes. A TRUE PROFESSIONAL . MY NEW GO TO GUY FOR MY ELECTRONICS. I COULD GO ON AND ON BUT YOU ARE SMART AND IM SURE YOU GET MY POINT... HE IS THE BEST... Im 62 years old and have never in my life had such a Pro respond to a problem I needed help on so quickly and professionally. Thanks Sam
This retailer has a vast supply of different brands and prices to fit everyone. Their service department is #1 and sales staff is very friendly and helpful. Their return policy is nice for the 'impulse buyer' keeping customers returning and becoming loyal to them.