I was contacted by Source One Medical for a power wheel chair and was told after the application process that my chair was covered by medicare. Once I got my chair it was dropped off at my house late at night approx 9pm by a company representitive who was in a terrible rush he had his family in his van and stated that he was tired and was finishing up his last customer which was me. He put the chair in my house never told me anything about the chair including how to charge it. A few weeks later my chairs battery ran out and we couldnt find out where to plug in the charger. I had to use my chair for 10 days in an outdoor outing and the chair was dead. I told Source one that NOTHING was explained just plopped into my living room. After having the chair for a few months I got a collection notice stating that I owe Source One $800 for the chair. I was never told that medicare didnt cover the entire price of the chair. I now have a negative remark on my credit which I cant pay because I am disabled and living on only $800 a month. Again this year I have to go to the same outdoor event in which I NEED my chair and it is dead again. I called Source one again and got an answering machine which no one ever called back. I googled the company and got another number and am waiting for someone to make good on something gone so wrong.
My mother also went through source one and they told her she was covered totally for her chair and then she found out that Source one delivered her a Jazzy chair knowing medicare didnt cover it and then in return billed her for a few thousand dollars and now she has a negative mark on her perfect credit. This company is dishonest and will do anything to get money for the power wheelchair from unsuspecting people who believe the representitives when they say the chair is covered.
In regards to owing an additional amount for your chair, this can happen in instances where there is no secondary insurance. We are governed by Medicare to attempt to collect the 20% they do not pay. We have no choice but to bill for this amount, however, if this creates a financial hardship it can often be written off with the approval of some additional information. Often we work with patients to assist them in qualifying for secondary insurance or Medicaid benefits, so they won’t have any further out of pocket costs. Another option would be for you to apply for Medicaid coverage, which will offset this 20% in the future so you won’t be subjected to any further out-of-pocket costs. In regards to your Mother’s chair, if she has Medicare and is qualified, they cover the 80%. The same scenario as above applies to the 20%. We never have, and never will, directly bill a patient that has qualifying insurance coverage, and we have never delivered a chair when the patient was not fully qualified. Furthermore, neither Source One nor any of our affiliates ever reports to any of the credit reporting agencies, therefore we are positive there isn’t any negative credit on either of your credit reports and feel this was said for dramatic effect. As you can readily see from the other reviews, both here and nationally, we have many happy and satisfied users of our power wheelchairs. I encourage you to contact us for assistance with your issues. Lastly, your remarks about Source One in your last sentence are disparaging, uncalled for and libelous. We have been in business since 1999 and have never been a party to any dishonesty or misrepresentation. We take these remarks and our reputation very seriously.