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Business Details

34

years

in Business

Perfection & Professionalism is just a call away...

General Info:

We believe in providing fast, safe and professional towing services at the most reasonable prices possible. We employ only the finest skilled professionals, which allow us to tow anything. We have provided over 30 years of towing to corporations, law enforcement, Insurance Companies and government agencies, and the general public. At Pride Towing & Recovery, Nothing is more important to us then your business.

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Payment method:
all major credit cards, debit
Categories:
Automotive Roadside Service, Towing, Towing Equipment

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Reviews

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09/24/2016

Overall
Expertise
Professionalism
Promptness

Do not use this service provider. Destroyed my rim and had Rude customer service. I am so upset with my experience with this company. Shame on Kia.

08/21/2016

Overall
Expertise
Professionalism
Promptness

Stuck in Coachella, and our insurance dispatched Pride Towing. Chris & Noel ( or Noah). Not only did they go above and beyond to help our family get back on the road, they were professional and friendly. In a time when so many people say customer service is dead, these individuals and their company showed what real customer service is about. We cannot thank your company and employees enough!
Ricky & Jennifer Washington

07/27/2016

Overall
Expertise
Professionalism
Promptness

A NIGHTMARE and cost me $. An hour and a half wait ended up taking 3 hours. They gave me excuse after excuse and the same excuse twice.There is no traffic in the desert during the summer. The lady on the phone-Lyndsey is very rude and didn't care that she was making excuses,nor the fact that the tow truck driver broke my selector level control and then acted as if he hadn't done anything said he couldn't tow me due to other reasons(not enough room). I called Lyndsey who seemed to be the one trying to be in charge since they kept directing me to her and told her what happened and she said hold on, put me on hold for a couple minutes, got back on and said there's nothing I can do about it and hung up. I am going to complain to my insurance company who sent them to me and they need to get pride towing to pay for the fix on my car. The tow truck driver also wanted me to sign a waiver so he could some weird way try to move my car knowing he would mess it up.no way I said.

03/04/2016

Overall

WAITED 3 HOURS!!! If AAA dispatches them, tell them to call any other tow company! Called on a Tuesday afternoon too, so it's not like there was traffic!

12/23/2014

Overall
Terrible Dispatch Service

My car broke down in a dangerous spot on a very busy street. The towing company said a truck would arrive in 20 minutes. Shortly after (about 845pm) I received a text stating that the eta was 945. At 950 I got frustrated and called to see if perhaps the driver could not find me. The dispatcher told me that he had just sent somebody out, and they would arrive in 10 to 20 minutes. This was now over an hour since he had first told me he had sent a driver out. 1015 rolls around, so I called once again. The dispatcher said that the driver was "like right there". I found this response vague and very unprofessional. He also said that the driver would be calling me. At 1050, the truck finally arrived; with no call, and 35 minutes later! The driver himself was fine. No problems with the tow itself, however, due to the quality of their customer service, I will not be using pride towing again nor will I recommend them to anyone.

05/11/2014

Overall

ABSOLUTE NIGHTMARE of a tow job from start to finish. Driver was inexperienced and unprofessional with my valuable antique car. He asked me to drive up the very steep ramp and hold the brakes 'til he leveled the bed, instead of cinching the car up. BIIIIIG NO-NO. He also asked me to help him with the tie-down straps, because he had wrapped one around a brake line. ANOTHER NO-NO. Upon arrival at the destination, he backed the truck over a curb, making the car rock wildly side-to-side...one eyewitness saw it come off two wheels! I don't think he ever properly secured the car, because when he tilted the ramp, the car suddenly rolled off, narrowly missing a truck, a tree and a building by INCHES - and knocking me down flat, scraping my face, hands, elbow, knee, etc....blood pouring down my face and onto my shirt...and after this total fiasco, he actually ASKED ME FOR A TIP!!! NO, I AM NOT KIDDING. I never even received any sort of an apology from this company!! My advice: stay away from "Pride Towing" like it's a plague.

03/10/2014

Overall

I wrote a huge review out of anger about my experience with this company but it didnt save. So instead of writing it again I'll tell you that you better pray to god when your told that PRIDE Towing will be helping you with your vehicle



awfull terrible miserable experience with a bunch of idiots. Please avoid this company and please note how fake all of the positive reviews for this company are.



Negative 5 Stars

01/07/2014

Overall
Called in for a jump for my de...

Called in for a jump for my dead battery. Was sourced a technician from Pride Towing through my Roadside Assistance program. Good responsiveness, fast service and friendly technician, however that's where the good ended. The technician hooked up his portable charger to my battery and asked me to try my car (it uses a keyless push-button start) - no go. Asked me to try my lights, nothing was working. He then proceeded to tell me that my battery reading was full - I asked him how that was possible since I just drove the car yesterday, didn't have any malfunctions, and I confirmed that I had left the map light on all night... He then proceeded to prescribe all sorts of extensive and outlandish fixes. Long story short, fortunately my wife also has AAA so we called them for a "2nd opinion" - the next technician who came from Sea Country Towing hooked up his voltmeter and charger, printed me a statement showing my battery was low, but the starter had charge, and jumped my car about 30 seconds later. It's one thing to be incompetent (which is bad enough, but we all can make mistakes)...it's another to then prescribe a number of items and diagnose things to check in my engine about which you have no knowledge after not being able to perform the fix. So again, good responsiveness and customer service, very incompetent and frustrating car jump experience. Maybe for tows they are more competent.

12/16/2013

Overall
Amazing

Called in for a flat tire late at night they were there really quick. The customer service is very respectful and comforting, they talk to you, relate, and calm you down. I wish them all the success in the future! Definitely call them if you need a two or etc.

12/06/2013

Overall
Spontaneous

I had a tow yesterday by pride towing and had the urge to write a review about them! Their dispatcher, Frank did a great job & kept me updated & made sure everything was going nice & smooth! I got my sweet 4x4 wrangler towed all the way to San Diego county and I was happy when Frank, the dispatcher sent the best tow truck so I'd hop in for the ride! Truck looked spotless & very comfy! Driver was nice enough to offer me a drink & some privacy on the way! Appreciated the quality in this service after a rough day!

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Pride Towing & Recovery

IrvineCA 92618

(949) 294-4341

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Pride Towing & Recovery

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(949) 294-4341

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