Alright, where do I start? First and foremost I miss walking into Enterprise seeing Micaela Lang and this awesome guy who was running the store at the time...I believe that his name was Eric. These new young guys that they currently have running the store are...how do I put this nicely, a** holes. They hate giving people rides home after rentals or picking up and they openly voice this. They rented me a car that wasn't even clean when I got into it. So, after sitting for approximately 30 mins. I had to sit and wait AGAIN while the car was being cleaned. There was a crack in the windshield that wasn't discovered during the walk-around of the vehicle. They're ALWAYS in a rush. I rent from Enterprise regularly, but after my next trip if I'm not satisfied then I'm taking my business elsewhere. Please bring in an experienced manager to assist with running the Iowa City store. It has gone downhill since January. Remember that being sure that your customer is happy is essential to running a great business.
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