They had rows and rows of cars for the Emerald Club in my size (Premium) but only two cars for me to choose from in my row (premium regular rentals). Both cars where dirty inside and out so I asked the attendant if he could have the car washed. He apologized since the car was clearly very dirty. I also pointed out what appeared to be some weird stains in the passenger door (yogurt, maybe vomit?). He returned with the exterior washed but said the stains on inside would require a detailed cleaning. I asked him why did he put the car back on the lot, and he stated that's what "they" want. I asked him if I could choose a car from the Emerald row and said no, unless I was an Emerald club member. I choose the only other car in my premium section. Either way, I think they don't intend to put another car out on the regular lot until these are taken. Caveat Emptor: They cater to frequent renters and business travelers, so if you're a regular rental may want to go with another rental comapny.