Columbus Supply

This company has TERRIBLE customer service. I placed an order 12/12. By 12/21 I still had not revcieved this. Upon calling I was told it would ship in 7 days from the warehouse. by Today 1/9 i STILL don't have it. I called to follow up and the gentleman did call the company and they informed him they just got it in YESTERDAY & shipping today. When I asked to have it shipped priority since it had been order almost a month ago & it was a birthday gift that was not recieved in time for my husband to have for his birthday, I was told that the boss said that since Carhart has been so behind they just take their word for it on shipping times but it is out of their hands. IT HAS BEEN A MONTH?!?! HELLO!??? Not even offered a discount or anything!!!!!!!!!!

I wanted to thank the employees that helped me out with a last minute Christmas gift for my brother. I had done quite a bit of research on gloves that were waterproof, insulated, flexible and had grips for my brother who is a firefighter. All he wanted was a good pair of gloves that fit the above description so that he didn't freeze while putting out fires. I happened to come across Columbus Supply while searching the internet as they had the best assortment and the lowest prices. I ordered a pair of gloves that were $107.00 from Columbus (other stores ranged from $112.00-$125.00). Two days after ordering them, I received notice that my order had been received and was about to ship. I sent a quick email to request a size change and the employee responded almost immediately and ensured that the gloves would ship in the new size. I received the gloves three days later and was pleased that they had come in time to give at Christmas considering I had ordered so late. The employees at Columbus were so helpful in answering my questions about the right product as well as responding quickly to emails. Thank you for your service. I definitely will recommend this business to my brother's fellow firefighters as they are all after his awesome gloves!