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Budget Rent A Car
1723 Wilshire Blvd
Santa Monica, CA 90403 Map
  • (310) 586-9719

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Based on 2 reviews.

Hours of Operation:

24 Hours 7 Days;7 Days A Week Daily Everyday

USER REVIEWS:

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(2 Reviews)

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  • Citysearch Rating: (2 Reviews)
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  • Provided by Citysearch

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    Not Recommended

    Worse customer service than the DMV!

    Posted by WesCoast on 08/14/2008

    I rented a car at 5:07pm on a Wednesday for a one-day rental. The purpose was for work meetings the next morning in San Diego (136 miles away). My meetings ran longer than expected, and I struggled to get back into town on time to return my car by 6pm. After 3 hours of driving through LA/OC traffic, I exited the I-10 freeway less than 1 mile from the Budget location. The time was 5:58pm. I called the location and spoke with Jasmine, the cust. service rep. I said I was doing my best to get there on time and that I was less than 5 minutes away; I asked if she could hold the door for a couple of extra minutes so I could turn the car in that day (5:58pm, they close at 6p). Jasmine refused and hung up on me! I was forced to keep the car an extra day and pay a second FULL DAY RATE! I pulled up to the location at 6:05pm to see the manager (Josh Rogers) closing the gate. I returned the car the next morning at 8am, and spoke with Mr. Rogers. Josh was just as rude and was absolutely unwilling to work with me on the issue. He appeared quite smug, running my credit card and charging me the full amount no matter what I said. He arrogantly suggested I "leave sooner next time" to get back on time. Needless to say, this was infuriating and an absolute insult to my intelligence. LA and San Diego traffic is unpredictable at best, and even with a 3-hour buffer to get back on time, I struggled. I understand the company's normal hours of operation. However, flexibility (even 5 minutes worth!) goes a long way toward retaining one's customer base, and Jasmine and Josh just sacrificed a repeat customer so that they could leave work on time. I am furious with this branch and will never rent from there again

  • Provided by Citysearch

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    Not Recommended

    Rent a car, and also get your credit card info sent to scammers!

    Posted by wallinish on 06/22/2008

    Their cars are fine, nothing special, and their service is OK, though a bit slow if you're in a hurry. The best part of renting a car from Budget, though, is that they sell your contact and credit card information to their sister company, Trilegiant, who then inundates you with junk mail offers for their various scam programs. This is the same Trilegiant that lost a $20 million fraud suit back in '06 (though it doesn't seem to have changed much as a result). and Budget is kind enough to give them all your information. And to think, all you wanted to do was rent a car!

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