Provided by Citysearch
Suspect Business Practices
Posted by begado on 05/25/2009
I recently attempted to purchase a used BMW from Kuni BMW and I had a terrible experience with them.
I found a car on their lot which I was interested in, and to avoid having to go through the lengthy "negotiation game" with a salesman, I opted to use the Make an Offer option on the Kuni BMW website. As their asking price was very aggressive (even higher than KBB Retail) I made an offer and explained that my offer was based on a lot of local listings, as well as, looking at both KBB and Edmund's pricing guides. Since KBB is an average of Dealer asking prices and Edmund's is an average of selling prices, I figure true value lies somewhere in between. I then made an offer which was approximately $2000.00 higher than the Edmund's pricing guide's suggested price. I then received an e-mail from the Internet Sales Manager telling me that my offer was fair and wanted to know when I could come in and test drive the car. I went in the next day and even though he wasn't their, I test drove the car. I e-mailed him that night and told him I wanted to purchase the car and wanted to know when he would be in. He told me to come the next day, and when I did, we looked at the car together, discussed a couple of issues, and then went in to work numbers, as I wanted to see what kind of financing they had, before I decided whether to finance or pay cash. He sat me down at a desk and about 5 minutes later he came back, and told me he could sell me the car for a price which was significantly more (several thousand dollars) than what I had offered. When I asked him about the price I had offered and his comments about it being a fair offer before inviting me to come in to test drive the car, he simply said, that he couldn't sell me the car for that price. The internet Sales Manager, basically deceived me into coming in to the dealership by implying that he was willing and able to sell me the car for my offer price, and then after wasting 2 days of my time, he told me that he couldn't sell me the car for that price. It is unfortunate that a business establishment would allow any employee, much less a "manager" use dishonest & shady tactics to deceive a potential customer into thinking they could purchase for a certain price, when they had no intention of actually selling it for that.
Perhaps they are just selling so many cars these days, that they can afford to lie to people and risk losing business ??? Kuni BMW had me waste 2 days of my time unknowingly "playing a game" with a sales manager when all I wanted to do was purchase a new car.
BEWARE OF SUSPECT BUSINESS PRACTICES AT KUNI BMW !!!
Provided by YELLOWPAGES.COM
Excellent Customer Service
Posted by pdxbmr on 04/18/2008
Thanks Kuni,
You brought back your excellent Customer Service guy, we didnt forget his name , Skylar, he is personable , friendly , and very helpful, it makes coming to your dealership a pleasant experience ! We hope you know what a valuable asset he is to your Company!
