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funloving
Posted by funloving on 09/16/2009
I can't wait for the remodeling to be finished!! Alicia's will look sooo beautiful!! They do excellent hair and spa services!! Very relaxing!! granted the front desk professionalism is being worked on as a whole there are some very experienced girls in there and alot of clientelle who've been going there for years. Feels home like. Alicia's very understanding and will do whatever it takes to please you if have ever felt displeased. She offers alot of discounts to keep clients coming back. Price wise you have to compare with your surrounding competitors. Not much difference!! Guess you have to expect with the rest of prices going up they have to be up to par to. Enjoyable place!! Give it a go!!
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It's a mixed bag...
Posted by mommydiva on 12/30/2008
I've been patronizing Alicia's salon for 10 years, but I must say I'm growing weary of the constant ups and downs I have seen there. My stylist is AMAZING and I don't want to leave her, but it seems like every time I go to Alicia's the price for a haircut has gone up, again. I get great service from my personal stylist and from those that I know from going there over the years, but I'm not ususally impressed with the front desk staff. Greetings are sporadically present, depending on who is at the desk. I have been scheduled for a specific time only to show up and find out that, supposedly, my appointment was a half hour later. Seems a little strange to me. If someone messed up, I just wish they would be honest and apologize. I'm not difficult to get along with.
I have also seen that children are not especially welcome in the salon, even if they are paying customers. Alicia herself has made comments to my children when they weren't misbehaving...just doing what kids do when mommy is getting a haircut.
Alicia has very skilled stylists working for her and she is great about hosting fundraisers and other community events. She is generous about making donations to various causes and seems to have a good relationship with her employees. I have watched several apprentices become licensed stylists because of the opportunity given to them at Alicia's.
I continue to go there because I have mixed feelings and wonder if anywhere else would be problem-free. Most likely not. My sisters, mom, and many of my friends have tried Alicia's because of my recommendations over time. These days, I find myself recommending a specific stylist and not necessarily the salon as a whole. It defeats the purpose, though, because you can love a stylist and be so turned off by a business that you aren't comfortable sending friends and loved ones there.
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Great Seervice
Posted by BLMobley on 10/15/2008
I have been a client of Alicia's for 13 years. I started with her when she was just starting out as a stylist not long out of school. Since then I have seen her grow into not just a lovely woman but a very savvy business woman. Alicia knows what her clients want and she strives everyday to meet that goal. Alicia, and her staff, are continually going to hair shows and constantly bringing new techniques to her business. If someone is unhappy with a particular visit, I ask you to just let her know, and knowing Alicia as I do, she will do everything in her power to make it right. However, as I already stated, she is a very intelligent, savvy business woman and knows when someone is in the shop trying to get "something for nothing." If that is the case and you know who you are, then you should be ashamed of yourself for trying to "trash" the reputation of a respectable business. I have to ask, is this something you would want someone else to do to your friend or daughter? I don't deny that Alicia's is a little pricier than some other salons in town, but she provides a professional, personable, pampering service and goes out of her way to give you the "art of pampering" and if that is not what you are looking for then just remember, there is always "The Hair Cuttery" down the road!
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Pampered Customer
Posted by Pamperedcustomer123 on 09/10/2008
When I first came to Alicia's Salon it was a great experience. I was greeted at the door by very professsional, well dressed, mature receptionists. I arrived 10 minutes early. I was then given some coffee to warm me up because it was a rainy day. By the time the coffee was served I was greeted by my hairdresser. I was taken back for my shampoo (which might I add was splendid), and when seated in the stylist chair here came a massage therapist who then gave me a complementary hand massage that was out of this world. When my haircut was finished I felt like I had had a mini makeover. Just when I thought this great experience was over, my stylist then escorted me to the makup station where I received a complementry makeup application. I felt like a millon bucks and did not want this experience to end. I felt so beautiful. I would definitely recommend this salon to ANYONE I know. If you want to feel better about yourself, completely pampered, and just have a wonderful experience come to Alicia's!!!
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"Love" Alicia's Salon and Day Spa
Posted by Kristen777 on 08/18/2008
I would like to tell everyone that my experience at Alicia's Salon and Day Spa has been awesome! Every time I go, I never have to wait and the service that I receive is excellent. Alicia does an awesome job on my color and cut. When I first started going, my hair was a mess now I get compliments on it all the time. I also like the soothing music that is played. It's very calming after having a stressful day at work. I've committed to Alicia on several occasions that her salon is just peaceful. I have and will continue to recommend Alicia's Salon to my friends and co-workers. I have been reading some of the comments made by other "supposedly" customers and I would just like to say that it appears to me that these so called customers are not really customers at all. You can just read some of the comments that they have made and they sound ridiculous. I would like to say to the person that wrote in comments under the name of: blahblahblah2121, you really need to learn how to spell. Your spelling and grammar is awful. It's really disturbing to me that people can be so mean and say such hateful things. I'm speaking from true experiences and again, I will continue to recommend Alicia's Salon and Day Spa to friends, family and co-workers.
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Horrible
Posted by blahblahblah2121 on 08/16/2008
I hate to give such a bad review but I have no choice but to be honest. The Place is dirty run down and the most pitiful "spa" I've ever seen. I've have several services here- mostly massages and facials - but finally I just had to stop because I got so annoyed. The spa rooms were so loud it was like you were out next to a hairdyer and screaming baby. I complianed 3 or 4 times and when my technician told managment about my compliants all they did was aploigize and say they'll keep it down. It was ridiculous they never answered the phone and when they did it was some highschooler that was more interested in gossiping with eachother. I was on hold forever and TWICE when I booked an appointment and when I came in they had put me with the wrong person or not booked me at all! It just annoys me so much that places that this charge so much and give so little. I could tell when my spa person was stressed out. I could see it in her face and now probably because of all this she's gone. There's so many stylist and such that have left alicias and so many clients that are sick of it. I just hope they get their act together because chesterfield wont take much more.
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best salon in the area!
Posted by ilovethisplace2 on 08/13/2008
i absolutly love this salon & spa! i just want to comment on some aspects of others reviews. First of all, i know that alicia's does offer salon "credits" just not REFUNDS; when in fact they are legit. Also, if i had to choose to take my kids with me to the grocery store or alicia's salon, i would choose the salon!! My kids always have a great time, all the staff is great with kids and they are always hapy to have children there. I would go to aluicia's salon over any other salon in town! I LOVE THIS PLACE!!!
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Bad Experience
Posted by henglec on 06/06/2008
I would like for everyone to know about my experience of visiting Alicia's Salon & Day Spa.
I think each person should make sure of the prices before getting your hair cut.
My hair was cut and done incorrectly and they charged $36.00 for just 1 1/2 inches cut off and not done like I asked. I did not get a shampoo, just a cut.
I decided to call and talk with a manager and asked her what a hair cut prices should be and she explained that with a shampoo and cut and style would be $35.00 to $45.00. I explained that I did not get all that and my hair was cut incorrectly and could I receive a refund on what I should have been charged with out the extra's, not for anything other than what I should have been charged and she said she doesn't give out credits and I told her that I would never come there again and she said she was sorry.
This infact is their policy and I feel they take advantage of the public with their prices.
I would never visit again.
p.s. As i understand through others that that dont care for children in the salon either.
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Pricey and not really worth it
Posted by KSJ23 on 04/16/2008
I think this place is a wanna-be upscale salon, but they fall short. Other reviews indicate staffing issues, which I agree with. Also, the pictures of the owner on the wall as soon as you walk in make me think she likes to look at herself.
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Don't Go to "Christopher"
Posted by lilmissk on 04/05/2008
My experience at this salon was horrible! I went there on the advice of a coworker, who recommended "Christopher" and told me he was offering a special: free color glaze with a haircut. I made an appointment with Christopher and arrived at the salon location at a strip mall. I was greeted and told to wait - then sat there for 45 minutes! Christopher finally shows up - looking like he just rolled out of bed - and doesn't even apologize for the wait. Honestly, I would have left at that point had I not felt like I was going to get a great deal. Boy was I wrong. Not only was the color WAY too dark, but I was charged more than double what I expected to pay. I called the owner, who told me she didn't know anything about a "special" and that she was going to take it up with Christopher. Instead of offering any kind of compensation, she simply had Christopher call my cell phone and leave a long, obnoxious voicemail with his side of the story. He claimed the free color glaze was separate from the color he applied to the roots, and that I was charged appropriately. I will NEVER return to this salon!!
