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Grand Geneva Resort & Spa
7036 Grand Geneva Way
Lake Geneva, WI 53147 Map
  • (262) 248-8811
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Based on 3 reviews.

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(3 Reviews)

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  • YELLOWPAGES.COM Rating: (3 Reviews)
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  • Provided by YELLOWPAGES.COM

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    Not Recommended

    Terrible

    Posted by skrenz on 09/13/2009

    Terrible service! When we arrived to check in, we were misdirected to the vacation club check in desk & wound up wandering around the hotel for 20 minutes before we were kindly assisted by one of the kitchen staff. Only to find out that there hadn't been anyone at the vacation club desk to assist us. We went to the mountain biking trails & spoke with the person working the mountain top club house on the difficulty rating of the biking trails, and after being reassured that the trails were of only moderate difficulty, found out that the paths were re-routed for the weekend event. Which she failed to inform us about the WORS event. When we attempted to ride the paths that are on the trail map they provided to us, a man who works for the Grand Geneva, wearing no shirt with a long pony tail yelled at us. He was very condescending, made a scene in front of the hundreds of participants in the days' events, and made us feel like complete fools. When we planned to cook a nice meal from the room & planned an evening stroll around the lake, that plan was ruined by their malfunctioning kitchen equipment. A recipe which would normally take, at most, one hour to prepare & serve consumed a total of 2 1/2 hours!! The following morning's breakfast was a disgusting, burnt mess as well. The oven didn't warm up, as it should & the stove top burners seemed to only have one setting, HIGH (burn everything). We are owners at Orange Lake Resort in Florida and spent our weekend at the Grand Geneva as a trade off for a portion of our share time, and I am appauld that this is considered an equivalent resort to Orange Lake. I would suggest for one to find a REAL high class resort, before wasting your money on this garbage with bells & whistles at the Grand Geneva.

  • Provided by YELLOWPAGES.COM

    StarStarStarStarStar

    Exceptional

    The Grand

    Posted by chica6969 on 11/22/2007

    Great service, loved the attention, pricey

  • Provided by YELLOWPAGES.COM

    StarStarStarStarStar

    Exceptional

    Like Californa

    Posted by LizzieF on 08/09/2007

    This resort has the class and ambiance of a high end resort in California. The food was to die for and we were treated like royalty.

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