Provided by Citysearch

Fair

Unimpressed with service

Posted by rolandconsumer on 09/30/2008

I recently had wood blinds custom cut by a Home Depot employee. Long story short, he correctly cut 3 of the 7 blinds correctly. That leaves me with 4 blinds that are too large for my window cases. I called customer service and all they said was I could come back and they would recut them for me...that would be great if I lived in town and not 30 miles away from their store. Essentially it will cost me $15 in gas and a couple hours wasted time just because they couldn't cut the blinds correctly. Policy at some stores includes keeping the customer happy, sometimes giving 10% off the next purchase or a gift card. I got a sorry. Better than them telling me I was SOL, but I am still very unhappy.

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