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Free at last!
Posted by Double or Nothing on 11/10/2009
I am writing this review as of my second collision within the past four months. I was first hit as a parked car at work, and had Ken's Collison do the repairs. I had located this shop from an internet search, and had read all the wonderful reviews from past customers. Since this shop was also close to my work location, I decided to give it a try. All the work was of excellent quality. My car looked like it had just come off the showroom floor. In terms of customer relations, Ken, the owner, and Laura, the office manager were wonderful. They handled all the insurance issues from the party at fault, and assisted me in arranging the rental. They took care of everything, and repairing my car had never been easier. Ken's is awesome, and I would highly recommend them to anyone needing body repairs on their car. I thought I was home free with a great looking vehicle until the second accident happened two months later. On my way to work, someone rear ended me, and pushed me into another car. Needless to say, in my disbelief, there was quite a bit of damage to the front and rear of the vehicle. Fortunately, I was still able to drive the car, and took it right over to Ken's for repair. The shop handled everything in terms of dealing with the insurance companies, my attorney, and all the car repairs. Once again, repairing my car had never been a more awesome experience. Even when I had to come back for a few minor details, the staff was always friendly and treated me courteously. My car is done, looks beautiful, and almost dealer perfect!!! You would never know it had been in two accidents. Ken and Laura, you rock.
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Best place for body repair in Hollywood
Posted by billtupper on 07/21/2009
Ken and company are really nice people. They gave me a great price and did a superior job. It was easy too. I went one day and quickly got an estimate and I never had to wait either dropping off or picking up my car. I highly recommend them.
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great body shop!
Posted by chipsnwich on 05/04/2009
I took my car there because a friend of a friend... I didn't want to wait to take my brand new car to the dealer so I took his advise and dropped my car off right away. Mr. Ken was great... this was my first accident so he helped me with a lot of my silly little questions. He gave me a free loaner to avoid the hassle of those silly Hertz people, and took extra great care of my car. When my car was finally delivered to my home, I couldn't be more impressed about how the whole situation turned out. There was a minor scratch on my bumper not related to the accident that was INVISIBLE after the fact. The whole process was smooth and painless!!!! I recommend this body shop to anyone who does not have the time or knowledge to deal with insurance companies or rental cars. They took care of me A to Z !!!
THANK YOU KENS COLLISION!
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WOW..... VERY IMPRESED!!!
Posted by botijita on 02/17/2009
Been in an accident is not a very nice experience, in the pass I got involved in a very bad
Collision, I took my car to the Mercedes Benz body shop, and believe it or not they did an awful job.
Having a new Mercedes with a another accident 2 months later? I don?t know what to do, my friend recommend me Kens Collision, he spoke nothing but wonders of this place.
Me been a little insecure If I should take my car there, I did a little research on them, and found only amazing reviews. The place looks nice and clean, nothing like a regular ?body shop?, the staff is very nice and friendly, young and professional, not only my car looks new again but Mr. Ken repair the other imperfections from the dealer at no cost to me?.!
If anybody needs repairs on their car, you definitely have to go there?. KENS COLLSION!!! only the BEST
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THANK GOD FOR KENS COLLISION
Posted by smile79 on 02/12/2009
Im from out of town, ATL to be exact. I came to LA to visit for a few months, I got in a car accident (totally caught me off guard) & didnt know what to do or where to go. I found Kens collision on La city search & read the great reviews & decided to give it a shot!! It was a great relief to me, they were very helpful (excellent customer service), they helped me with my insurance claim & paperwork, they took care of everything for me. It was amazing the way they went out of their way to help me, they got me a rental without any hassle, they kept my car for a few days & when I came to pick up my car! SURPRISE !! It looked better than ever before, there was no trace that I was ever in an accident!! Yay for people like Ken!! I highly recommend to visit this place before you go anywhere else, you wont regret it!
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You Won't Get Taken -- Or Taken For Granted
Posted by 1957Jonathan on 01/21/2009
This body and paint shop is in my neighborhood and I am very glad it is. The staff there consists of young and friendly people, not grizzled old cutthroats, and they try their best to please. Ken is down to earth, sincere and accomodating, takes a personal interest in assisting you. This is genuine on his part, not an act put on to hustle customers. That is what you want after being in a car wreck or having freak accidents happen to your vehicle. I have used this shop three times. Once my car was ready when originally quoted. Once it took a day and half longer. And the last time it was ready a day earlier than quoted.
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Beware, be warned and be carful.
Posted by Wunderlust on 12/19/2008
Ken told me that he would get a Mercedes for me to rent, due to the fact that I have an exotic car. 2 weeks into my rental I got a call from Mercury Insurance telling me that I needed to return the Mercedes because they only will pay $35.00 per day. I called up Ken to discuss this matter, whereas he instructed me to keep the Mercedes throughout my repairs and that he would have the rates adjusted with his "friends" at Hertz rental to accommodate Mercury Insurances rates.
After Ken recieved his check from the insurance company, everything really changed. None of my calls regaurding progress where ever returned. I had set up several meetings to follow up with Ken.......he blatently blew me off on every single date that was set.
Ken did not follow through with his promise and Hertz charged my credit card with the complete rental bill of $2,946.34. I was reimbursed $1200.00 from Mercury insurance. I have a $1746.34 balance on my credit card. I would have taken the rental car back to Hertz for an exchange if Ken had not instructed me to keep the Mercedes. As of now Ken is taking no responsibility for the $1746.34 that he owes me. He will not reimburse me the $1746.34 for his actions of instructing me to keep the Mercedes throughout the repair process that he would have adjusted through his "friends" at Hertz.
I contacted Better B u s i n e s s Bureau (BAR) to contact Kens shop to help me reclaim the $1746.34 owed to me for Kens actions and instructions concerning the Mercedes rental car. I also spoke with the Department of Consumer affairs, they called Ken and not to my surprise Ken flat out lied about the whole situation to the Department of Consumer affairs.
When I picked up my car it was a very cloudy day, but the next day as the sun shinned on my Viper it looked like a circus vehicle with 3D buff swirl marks completely covering my car.
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Very disappointing experience with pricing
Posted by lkuisf on 11/11/2008
Based on all the glowing recommendations here, I decided to stop by Ken's to get a quote on some scratches and chips that I wanted fixed. I was floored when Ken (?) gave me an estimate of $800, but I smiled politely and thought well maybe this is more involved than I think...so I went to 2 other extremely reputable places and for the same work received quotes of $350 and $400. Needless to say, I did not take my car to Ken's.
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TRULY THE BEST!!!
Posted by lastars247 on 06/17/2008
I took in my 2008 BMW for repairs after being involved in my 1st accident. WOW... right from the start, I got nothing but the BEST service I have ever had anywhere. Jackie helped me very much, and I actually learned from her. She is very friendly, very presentable and knows all about cars. I was very impressed! I was given a rental car while my car was under repairs. Once I picked up my car, it looked amazing... as if it was never in an accident. All I can say, thank God for Kens Collision, and thank you Ms. Jackie!!!!
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Thank You Mr. Ken
Posted by lacharlot on 06/05/2008
I have to say this is the best body shop, My 2005 S430 Mercedes Benz came out beautiful. I got a rental pretty quick and my car was done fast. They're very proffesional and Ken wow! very nice person. I defenately recommend Kenz Collision.. Good Job!!!
