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Not Recommended

Irving Counter Top Co., Inc.

Posted by MV23 on 09/25/2008

I ordered laminate countertops for two condominiums. I was told it would take 2 weeks for the counters to come in. At the end of week two, I had not heard a thing from ICT, so I called them several times and kept receiving assurances of ?soon? but could not get them to commit to an exact day/time. Finally, almost 4 weeks later they came to install. One unit went reasonably well, although the wet bar area counter was cut incorrectly and needs to be reinstalled. This unit is the one I live in so I was there the entire time they were installing. I had to keep a very close eye on them the whole time though. For example, they started caulking with white caulk instead of an almond color that suited the colors better. I had to ask them to use another color - which they had in the truck but would have continued using white if I hadn?t stopped them. There was a leak under my sink that I had to point out to the plumber that he would have left there if I didn?t say anything. The error in the wet bar counter would never have been mentioned. I had to find it on my own?good thing it was obvious and easily spotted. Unfortunately, I was not able to baby-sit at the second unit, so it was a complete mess. Missing backsplashes, incorrectly cut counters, caulking all over my brand new paint job, a leak under the kitchen sink...a nightmare. It took a week to get the estimator out to take a look and document all the mistakes. Now almost 4 weeks later, I cannot get a straight answer out of this company regarding when they are going to fix the mess. I have finally sent them a letter telling them that I am giving them one more week to make corrections. I am losing money on the second unit since I cannot rent it in the current condition. I have mentioned this to ICT several times but they don?t care about my loss of earnings and they don?t care about my time. There is no way I would ever recommend this company to anyone!!!

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