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JCPenney Custom Decorating

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Based on 10 reviews.

JCPenney offers national, private and exclusive brands which reflect the commitment to providing customers with style and quality at a smart price.

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(10 Reviews)

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  • YELLOWPAGES.COM Rating: (10 Reviews)
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  • Provided by YELLOWPAGES.COM

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    Not Recommended

    expensive

    Posted by danny_88 on 09/19/2009

    They advertise up to 70% off retail and there prices are still double the competition. Shop around. Oh, and they use subcontractors, no thanks please.

    Business Response

    I am not sure if you are referring to the "Made to Measure" department, or to the "Custom Decorating" department, but Custom Decorating does not usually use subcontractors for installations and their prices are comparable to other custom designed products for your home. - Cindy

  • Provided by YELLOWPAGES.COM

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    Not Recommended

    Extremely poor customer service

    Posted by drapes on 07/10/2009

    On February 26, 2009 I placed a custom drapes order for my family room. The price was one of the best I had found and the promise date of April 26, 2009 was acceptable. This is the only good part of the story. First, the drapes arrived unlined. I stopped the install and sent them back since this was clearly a mistake. When we placed the order, we specifically addressed this point and the decorator said, "JCPenney does not make unlined, custom drapes." Well, I guess they do. Two events then made matters worse. My credit card was charged for the balance that I owed, even though I had refused delivery. (I opened a dispute with AMEX and received a credit.) Then 2 days after I stopped the install we received a call from our decorator saying it would cost 15% more to have the drapes lined. After spending a lot of time finding and speaking with more senior people in the Custom Decorating department, JCPenney finally admitted their mistake and agreed to line the drapes free of charge. On June 24, 2009, 2 months after the original promise date, the lined drapes arrived for install. Unfortunately, one set of drapes was made too small to appropriately cover the window. Another problem is that one seam on the patio panel was placed wrong and consequently the entire panel hangs funny. (There are several seams in the patio panel and most are almost invisible, so one seam was clearly done incorrectly.) Even though JCPenney is aware of these problems, my credit card was charged (again) for the balance. Nothing has been done in the last 2.5 weeks to correct these problems even with daily calls from me. JCPenney is very eager to get your money, but not very eager to make the customer happy!

  • Provided by YELLOWPAGES.COM

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    Not Recommended

    don't do it.

    Posted by SHERRY4U on 09/18/2008

    They are over priced. I didn't think they were on top of things.

  • Provided by YELLOWPAGES.COM

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    Not Recommended

    No accountability

    Posted by 1stmom1st on 04/02/2008

    The custom decorating department made a measuring mistake and would not correct it. I had to go to another store and spend $300 to fix thier mistake. I am very disappointed.

    Business Response

    I would like to take the opportunity to try to understand how we were not able to help your situation. Custom Decorating services include in home consultation with a decorator who will measure and order your draperies. We fabricate your window treatments and return to install them. If any error has been made we will (1) have the installer write up the correct size needed. (2) Have vendor/ or workroom make the correct size and (3) Installer will return to your home with the corrected merchandise. If you have any other questions, please feel free to contact us at the JCPenney Home Store (305) 412-0912 Extension 5 (Important) Thank you for understanding that our commitment is give you quality service. Regards Teresa - Teresa

  • Provided by YELLOWPAGES.COM

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    Exceptional

    will try soon

    Posted by raymondisadore on 01/31/2008

    my girlfriend used this establishment in the past and was comfortable with the service

    Business Response

    I would like to thank you for your exceptional rating for our department. We would like to invite you to use our services this coming month where we will feature our collection at 50% off. We can be contacted at (305) 412-0912 Extension 5 (important) or (305)491-9715 to schedule your appointment with me. Regards, Teresa Sablon - Teresa

  • Provided by YELLOWPAGES.COM

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    Very Good

    Decorators Delight

    Posted by minnies77 on 11/25/2007

    Great customer service and very helpful

    Business Response

    I would like to thank you for your rating of our services. We are very pleased to help you again or perhaps you can refer someone to us. We are currently offering our collection at 50% off and can schedule an in-home appointment if you call our studio at (305) 412-0912 Ext. 5 (important) or call (305) 491-9715 Thank you again Teresa - Teresa

  • Provided by YELLOWPAGES.COM

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    Very Good

    fast delivery

    Posted by Kringer1 on 11/24/2007

    could not belive what a difference new blinds make. Large selection

  • Provided by YELLOWPAGES.COM

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    Exceptional

    awsome selection

    Posted by fleww3 on 11/20/2007

    very helpful sales people,fast install

  • Provided by YELLOWPAGES.COM

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    Good

    never had a problem

    Posted by carolinaapparel on 11/19/2007

    Never had a problem with costumer service at Jcpenny. Though nothing impressed me much either.

  • Provided by YELLOWPAGES.COM

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    Very Good

    good selection

    Posted by dianejflom on 11/13/2007

    This store has so much in the home department

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