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WORST PLACE EVER!!!!!!!!!!
Posted by DavidPryor1 on 05/16/2008
i was told to bring my son's car in around 8 or 9 to make sure they could service everything. i got up early Sat. morn, dropped it off at 7:50. While there, the tech asked what else they could do besides the wheel bearing job. My son listed 5 or 6 small jobs, e-brake tightened, wheels balanced etc. We left the car. 11:30, i called to check on it. I was told after a looong search, the car was in the back because the tech couldn't find it. I explained that no one called me with a price and i wasn't in a huge hurry but the work needed to be completed. The tech said, "i tell you what, Mr. Pryor, I'll go check on it right now, if there;s a problem, i'll call you right back". Great! No phone call back... 2:55, i called again and they couldn't find my name or my car. After at least 5 minutes on perma-hold, Travis tells me in a very pleasant voice," No wonder i couldn't find it. They haven't started on it yet." "Well", i asked, "can you still complete all the work today?" " Nope", he says, "in fact, we don't have the tools to do most of this work". I asked why the tech didn't tell me that this morning and he says, "Well, i dunno. i couldn't tell you that." So i said fine. "Can you get the wheel bearing & the tire rotation done today?" In a very matter of fact tone he informs me NO, they don't have time to get to any of it. He offfers no help whatsoever. When i explain that i don't understand how this could happen and why they can't get any of done, he simply says "sorry, we just don't have the time." "But Travis, I called twice today and now you're telling me that therres just nothing you can do for me?" "Nope, Sorry Mr. Pryor. You'll just have to bring it back" With that, I informed Travis to leave the keys, I would pick up the car and take my business elsewhere. He says "OK". What a dufus. Zero customer service. He was fine with losing a customer for life! I recommend you stay away from Gateway Arlington on Hwy 64. THEY ARE OBVIOUSLY IDIOTS!!!
