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awful
Posted by RISAD on 10/29/2009
When I called Flate Rate Carpet they were there within the hour. They were happy to tell me they could get the stains out of my chairs, take my money and leave with the furniture. I was told it would take 10-14 days. Three months later I couldn't get anyone to call me back. I called about 5 different numbers a day and either there was no answer or someone would call me back. I finally scheduled a delivery date for my chairs and nobody ever showed up or called. It took me two days to get someone to call me back to reschedule delivery and they told me that the chairs have lighter spots where the stains were. I still haven't seen them yet.
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Awful attitide and disgraceful customer service
Posted by SethLeah on 08/13/2009
The man who came to my apt had no respect for doorman buildings. He was in a huge rush and was aggravated by the rules and questions of the building. I am so embarrassed with the disgusting attitude he gave to my doorman. When I heard what was going on, I called the main number immediately and they did nothing about the situation. The man ended up leaving and I was left stranded with a dirty carpet! Do not use this company if your building has ANY protocol.
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Nice job
Posted by DannyBB on 03/01/2009
My sofa turned out great, these guys couldnt be more helpfull, i liked the prices..., they did a very nice job
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Good job
Posted by ZaibZab on 02/07/2009
I called these guys in to clean my sofa, 5 rooms and some stairs. They did it when they delivered the area rugs that they picked up last week.
It was good work and I'd use them again.
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Clean rugs
Posted by SmurfsNY on 02/02/2009
I had my rugs cleaned and delivered and they look great. I was a little put off to begin with because I was told they'd take a week to 10 days to be done.
They came back on the earliest day of the promised range and they're sparkling and they did my sofa when they delivered them.
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Would use again.
Posted by AnneW852 on 01/19/2009
I got a great, punctual service. Top job - what I wanted, when I wanted it. I'd definitely use them again.
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best cleaners ever!!
Posted by Rog22 on 10/26/2008
It was my first time calling a cleaning company to get rid of a foul smell and I chose flatrate carpets. The price is unbeatable and the smell is gone from the carpet. Money well spent!!
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Provided by Citysearch
THE BEST CARPET CLEANERS IN THE WORLD!
Posted by thetester on 10/11/2008
My experience with this company has been a very positive one. The technician was courteous and professional, he also answered every question that I had for him with the up most knowledge and patience. I wanted only one rug cleaned, but I saw how good he had cleaned it and decided to let him service the whole house. I would recommend this company to anybody, even my enemies!!
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What a polite technician!!
Posted by PatZee51 on 10/04/2008
Calling a carpet cleaner to me felt as thought i'd get some old guy out who would rip me off, but to my surprise when i called Flat Rate the girls on the phone were young, energetic and professional. l felt that they represented a certain type of professionalism that is rare today. When the technician showed up at my house, he was very knowledgeable about what his job and was really pleasant and patient. He cleaned my whole entire house from top to bottem, even though at the time I wasnt planning on cleaning the whole house. But when he started on the living room, it looked so good, I just told him to clean every room in the house!!!!!!!!!! I feel that these traits are very important to an old Chick like me, who has a hard time deciding what I want. I recommend this company to anybody who needs carpet cleaning service!!!!
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A very happy customer
Posted by RuthieW on 10/04/2008
My grandmother left me her beloved area rug to me when she died and I've been trying to find somebody capable of cleaning it for months. It's been a job too big for everyone, but Flat rate Carpet took it on and did a fantastic job in the time period promised. I'm sure that Nana is smiling down on us now because of this.
- Ruth Williams
