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like the groomers & store
Posted by bcmom3 on 11/07/2009
take my poodle in to have ears cleaned and nails cut... ladies in there are so nice.. all the workers are and helpful too.
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Not just bad grooming...
Posted by blahblah18 on 11/05/2009
They never give correct information about animals!!! I went there to get a ball python and had them set me up with everything and they gave me the wrong stuff. They tried to sell me wood shavings for a ball python. Yes, you can use shavings for snakes, but for dry snakes. Ball pythons are high humidity and either need a bark or the artificial grass, not shavings. Ooops!
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Horrible experience!
Posted by Imjustsayin on 10/20/2009
My wife and I have two miniature Schnauzer's. We detoured from our normal groomer for convenience purposes, and decided to try PetSmart. Bad idea! They completely butchered our dogs! These people have no idea what they're doing! If you love your dog(s), don't go here (or Petco)! They don't care about your dog(s), treat them all the same, and run them through like an assembly line! I highly recommend Kathy's Grooming in High Point! They truly love dogs and take good care of them. We've been going there for years. They saw what PetSmart did (and fixed it.) Kathy told us she only hires professional dog groomers. PetSmart and Petco DON'T, they train them there. She said she doesn't hire anyone from PetSmart or Petco. We will never leave our dogs in the hands of a commercialized unprofessional dog groomer again!!!
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Three Strikes, You're Out!
Posted by mkn5kids on 10/17/2009
We will not be going back to Pet Smart Grooming -- Banfield Pet Hospital in Pet Smart is wonderful, but the Pet Smart Grooming place does not at all impress us! The first time, they had no idea how a cocker spaniel could be groomed if they didn't leave the skirt on, so we had to go out in the hallway of the store section and find a suitable picture in one of the cocker spaniel books, at which time they acted as if they never groomed a cocker spaniel that way but that they would try (even though 90% of the cocker spaniels in the books look that way). Well, they tried and he looked o.k., but the top of his head looked very much like a peacock, and although we paid to have his nails trimmed they were definitely not trimmed (Strike 1). The next time we were desperate for a same day appointment, so we gave them a second chance and he came home looking awful -- his legs had uneven patches, they did almost nothing with the top of his head (already shaggy from last appointment) , and the red from his collar bled onto his fur and did not come off until his next grooming -- even with several baths in between. The place was also loud and filled with the sound of shreiking dogs unlike other grooming places I've frequented (strike 2). The third time, again another desperate attempt at a same-day appointment, they called us five minutes after we dropped him off and said they couldn't groom him that day because he snapped at one of their groomers. I don't want them to jeopardize anyone's safety, but I can't imagine that they can send every snapping dog home -- esp. when he NEVER has snapped before. When our story was told to someone else, they said that Pet Smart has been known to send dogs home half groomed after a nip yet they muzzle other dogs -- how inconsistent (strike 3 -- you're out!!!). Anyway, it was all a blessing because it led us to Amanda's Pet Grooming (on Lindbergh -- Hwy 67) that very same day, and Amanda is now our dog's new best friend and we love her too! She's super knowledgeable about pets and genuinely loves animals. She even got down on the floor and played with our dog before grooming him; she said he was no problem.... I totally recommend Amanda's Pet Grooming. We will definitely be a regular at Amanda's Pet Grooming and I can guarantee that WE WILL NOT BE RETURNING TO PET SMART GROOMING!!!
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AWFUL!
Posted by danceracc on 10/12/2009
I took my 4 month old puppy to PetsMart where they were only supposed to do the "puppy trim" which is trimming their face and bum, to get them used to the whole process. When I got her back her head was flat... seriously, they must have taken 90% of the hair off her head. There were also huge patches of fur missing down her leg! This was obviously not just a slip of hand or jerk of the puppy, it was an awful trimmer! WOULD NOT RECOMMEND!
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Not True
Posted by jansell on 10/02/2009
It is not true that Pet Smart is the only salon with safety accredidation or licensing all salons have to be licensed with the department of agriculture and inspected all incidents or problems are reported to them and handled thru them there are lots of rules regulations and safety guidlines that must be followed as where corporations handle all problems theirselves and the public may go unaware of the complaints registered against them all this information can be found under the colorado department of agriculture altho their company may make them take a test every year it is always multiple choice and they generally give you the answer before the question so no real knowldege is involve I suggest you get to know the person grooming your dog ask them about their qualifications and how many other people will be handling you animal lots of times there are people bathing your dog you will never see or get to know!
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Very Pleased!
Posted by Jshock3 on 10/01/2009
I have a three year old shih tzu named Poco. I was very nervous to bring her to get groomed after several bad experiences from other grooming salons. The young lady at check in really went out of her way to make me feel more comfortable. She explained that all of the people who work in the salon have to take a yearly safety test and pass 100%. She also said that petsmarts salons were the only with any kind of safety standards and accredidation. So basically anyone can become a groomer or open a salon without any licensing. After the three hours I returned to find poco looking and smelling great. (bows included) not only did she look good but she was happy too. A first for my dog. I highly recommend this salon because of the friendly knowledgable staff! Poco and I will return!
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Sounds like aydenpup07 works f...
Posted by ohwilber2 on 09/28/2009
Sounds like aydenpup07 works for PetsMart. I personally would never take any of my pets to PetsMart. Do you people realize that they train thier own groomers. They have someone who was trained by someone who was trained by someone train the bathers to be groomers. The trainers know no more that the person who trained them, and most of them don't know very much. Sure they get alot of book learning, but if someone who doesn't know how to groom teaches someone else all they know, that doesn't make me feel very comfortable.
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OK
Posted by loran6 on 09/08/2009
It wasn't too bad but i have a labradoodle and if you love your pet and want it too look really nice go to wuff n puff it is exceptional!
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BAD GROOMING !
Posted by KitNeko on 09/08/2009
My step dad has a 14 year old pomeranian boy, named Chopin. We took him to get a groom, when we got him back, took a look at his ear, they CUT OFF HIS EAR !! GLUED IT BACK ON WITH SUPER GLUE !!! After complying about this absurd happening, they decided it to be free of charge.
