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GoldWing Appliance
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Big and Small Appliance Repair - Serving Maricopa Metro - Call Now for Service!

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Based on 6 reviews.

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Serving Arizona

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Overall Rating:

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(6 Reviews)

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  • YELLOWPAGES.COM Rating: (1 Reviews)
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  • Citysearch Rating: (5 Reviews)
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Showing Reviews 1 - 6 of 6

  • Provided by Citysearch

    StarStarStarStarStar

    Exceptional

    Fast, honest and dependable

    Posted by sNic on 09/08/2009

    I've used this company 4 times and have always had a pleasant experience. The technicians are clean, the prices are reasonable, the repairs made in a timely manner and done right the first time. I will gladly use them again.

  • Provided by Citysearch

    StarGray StarGray StarGray StarGray Star

    Not Recommended

    Bad Customer Service, Untimely Repair

    Posted by Vsavage on 08/10/2009

    4 weeks ago we had a repair tech come to our home to check out our microwave that made a funny sound. He was able to determine the problem within 5mins. Two parts had to be ordered. After 3wks and no phone call from the company. We had to call last week to find out what the status of the part was. One part was on back order and created a month wait. When I spoke with the staff last week on Thursday to schedule the repair the soonest was Tuesday of this week. She explained that a technician would call me in the am to set-up a time to be here. I asked "I have to be here all day?" she said no when the tech calls you can set-up a time that will work best and I had her note I would not be available between 12-2. Tuesday came and no phone call. About 10:30am I called the office and staff explained he had been to the house already and called my husbands cell. The staff was rude when I told her the number was my husbands but he was at work. She replied "What does he not answer is phone at work?" with a distinct attitude of impatience. The tech did not leave a message on his phone nor did he leave a door tag as she said he did. Staff told me she would contact the tech and have him call me. In our eyes .... He was never here. Secondly I thought he was supposed to call and set up a time with us. I don't know of any company you have to be at home all day to wait for the repair man. 3hours went by and still no word from the tech. Needless to say I am not satisfied and called back in and spoke with a gentleman on staff. He was also rude. He told me since a tech was already here we have to reschedule the appointment. I proceeded to say I've already waited 4 weeks and he did not leave a message or door tag and I believe this is the worst service I have had. He snapped back and said "That is your opinion" and went on ranting and raving. I apparently upset this man, but I am the customer and I feel I had a right to say I had bad service. Since he continued on and would not allow me to speak after I said I was dissatisfied I politely told him I would have someone else call Thank you and good bye. I personally do not have to listen to him go on and on defending his company. I will be submitting a complaint to Lowe's and the Better Business. The staff must be very unhappy because it shows through the customer service aspect of the business. Update*** Same day two hours later technician called and promptly fixed Micro. Technician was nice and understanding. Thank you for the great technicians, but maybe they should look at the staff answering phones.

  • Provided by Citysearch

    StarGray StarGray StarGray StarGray Star

    Not Recommended

    the worst

    Posted by NicoElli on 07/12/2009

    I bought a dishwasher from Spencers but it would not drain. Spencers had me call Goldwing who have now come out 5 times and it is STILL not draining. Spencers will not replace it and I have no interest in having Goldwing come back to my house. I am EXTREMELY dis-satisfied with Goldwing. I have contacted the manager of both Spencers and Goldwing and all they offered was to come back out and try again - NO THANKS!!!

  • Provided by YELLOWPAGES.COM

    StarStarStarStarStar

    Exceptional

    SATISFIED CUSTOMER

    Posted by Service12 on 02/11/2009

    Just a note to say thanks to the Goldwing technician who repaired my refrigerator. He was knowledgeable, courteous and on time! A huge thank you for repairing my refrigerator! Sincerely, Kathy

  • Provided by Citysearch

    StarGray StarGray StarGray StarGray Star

    Not Recommended

    Never again

    Posted by Pmehta08 on 08/24/2008

    This company was referred to me by Spencer's(come to find out later, they are owned by Spencer's--go figure). The tech came out to fix my washer and after several minutes of "prying" at my machine trying to figure out how it came apart, he gave up and said that it needed a transmission(without even pulling it apart). The tech quoted me $300 to repair it and charged me $100 for the service charge. To make a very long story short, I had my handyman look at the machine and he knew right off that it was not the transmission. As it turns out, my washer just needed a $10 part inside the agitator. My handyman charged me $85 for the total fix. After contacting both the service manager at Goldwing and Spencer's, nothing was resolved. I was told that their tech was factory trained and he made a correct diagnosis---what a joke!!!! Lesson learned. Just check their "unsatisfactory" record with the BBB---6 unresolved complaints??!!! How can they continue to operate with such poor business practices? Better luck to the rest of you.

  • Provided by Citysearch

    StarStarStarStarStar

    Exceptional

    Awesome! Honest, trustworthy and reasonably priced.

    Posted by HappySAHM on 04/13/2008

    We have used Goldwing for every appliance in the house and I appreciate them tremendously. They come out when they say they will, and they are always readily available. Price-wise they are inexpensive and they back up their work. They have fixed my washer, dryer and refrigerator and unfortunately will now get a shot at my oven! I wish I didn't need to have it fixed, but I'm glad to know I can trust them to do the job!

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