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Not Recommended

Quality furniture but bad customer service!

Posted by user75038 on 01/15/2009

We recently purchased over $10,000 of furniture from this company. After shopping around the Dallas area, we chose Freeds because of their local manufacturing, quick delivery, and value for the money. We ended up furnishing 3 bedrooms and bought a dozen pieces. Our sales person was very nice and he was quick to respond to us when we had questions. We had one major issue with our furniture. We ordered some pieces from another distributor through Freed's (a.k.a. - a "special order"). Special order furniture is not displayed on the floor, you have to take your best guess on fit, look, and quality (you are only shown pictures in a catalog). Since we had taken measurements prior to shopping, we looked up the measurements of the furniture piece in the distributor's catalog and confirmed that it would fit our needs. Our sales person also reassured us that it would fit. When the piece was delivered, we discovered that the measurement in the catalog was incorrect, and it did not fit. We then called our sales person, expecting to be able to return it. We were dismayed to find that under no circumstances would they allow a "special order" return. We escalated our issue to Mr. Freed and were told that a return was impossible. We explained that we had 3 more rooms to furnish and would be willing to exchange the item and purchase more furniture from them, if only they would take back this $200 item. However, they refused to work with us. Our sales person even stopped returning our phone calls. We furnished the rest of our house with another furniture vendor and will not look back. The Freeds furniture is beautiful, and we are pretty satisfied with our purchases and the quality of the delivery service. Each piece was hand-delivered and assembled in our house. For those of you wishing to move forward with Freeds - just be cautious. Always remember to take measurements before you shop, and under NO circumstances should you place a "special order". You will not be able to return it!

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