Business Response

Goodman equipment, or any equipment for that matter, when purchased over the internet has NO warranty. Additionally dealers for all equipment are only required to provide a 1 year labor warranty. To avoid this customers situation, be sure the dealer you select provides all warranty information in writing before you pay. Be sure they are a certified dealer by visiting the manufacturers website, regardless of brand. If an extended labor warranty is available at a reasonable cost, purchase it, it is no different than auto or home warranties. It sounds like this customer went for the cheapest route and got burned, this furnace would have been covered under warranty with or without a recall had it been purchased and installed by an actual Goodman Dealer. The cost of this installation would be close to 3 times what was paid. Check your contractors with the CCB, make sure they are a dealer at the manufacturers website, and get warranty information and coverage up front. - Michael