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Delay
Posted by wednhy on 09/02/2009
When there is a mechanical problem with one of united aircraft and it take over thirty minutes to repair and there are passenger wanting to continue on there flight united should provide another aircraft do the right thing for your customers because united they sure don't want no delay in them getting paid.This for flight 7274
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Stay Clear!
Posted by msbullet00 on 04/24/2009
I was traveling with United. Our (my husband and I) original plane was late, which made us miss our connecting flight. United put us on a later flight, which was cancelled. They then put us on a 3rd flight. We were unable to land on this flight due to weather, so they took us back to the airport. We had to pay $200 out of our pocket to take a bus that dropped us off an hour away from the airport we were supposed to arrive at. A few days later we called United to see if they would compensate us for the extra fee we had to pay. They gave us $130 in vouchers (that is what I was told). I was pretty happy with that.
When we arrived at the United check-in counter about a week later and tried to check in, I was told that our purchase had been cancelled and that we had been refunded our money. (Our original flight was a total of $530.00 for both round-trip tickets. I was told we had been refunded $130 and they NEVER said anything about canceling our trip.) Because of work and other obligations, we needed to get home that day. We were forced to purchase one-way tickets for $1,200 A PIECE! The check-in counter said that there was nothing they could do for us and we would have to contact customer service later. We were boarded on the plane when they had "technical difficulties." We told to get off the plane and that there would be a 3 hour delay. After waiting in the airport for 3.5 hours, we were told that our flight was postponed until the following day. They never offered to help us find accommodations or help with food costs for this extra night stay. We finally flew out the following day without any more delay.
When we arrived home, we contacted customer service and were given the run around for weeks. We wrote a letter to United explaining the situation and asking for a refund of the extra money we had to spend for the one-way tickets, because they cancelled our trip without telling us. We were told by United that "there isn't anything we can do." That was two months ago, and we are still fighting with them. They refuse to do the right thing and their customer service is horrible. My family will never travel with United again.
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Premier Member Loathes United
Posted by Galluses on 02/08/2009
I have no choice but to fly United quite frequently.
No airline is perfect, and this is an industry with many problems, but it is clear to me that the other carriers I use often--American, Delta, USAirways-- have a far better system of reservations and services. Among other things, the United voice-recognition robot is inferior, and the outsourced agents (mostly in the Phillipines, I think) are poorly trained and possibly overworked.
I have frequent-flyer status in all of the airlines I've mentioned-- and the in-house agent I use will as a courtesy to me deal with all of them regarding upgrades and other ff miles: with the exception of United. She refuses to deal with them, and that coincides with my personal experience.
United's corporate tone, which used to be quite good when United actually felt "employee-owned" has become surly, aggressive and unco-operative. I still use United when I need to, but when there is a choice it is to be avoided.
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NEVER FLY UNITED
Posted by Kirsten89 on 01/06/2009
I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a "confirmed awaiting seating assigments" list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn't care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn't make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn't have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well. Thank you.
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NEVER FLY UNITED
Posted by Kirsten89 on 01/06/2009
I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a "confirmed awaiting seating assigments" list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn't care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn't make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn't have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well. Thank you.
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UNITED IS THE WORSE
Posted by pitbullguy on 01/04/2009
I WILL NEVER FLY UNITED AGAIN. THEY CANCELED OUR FLIGHTS SO WE WERE ROUTED THROUGH AMERICAN AIRLINES TO CHICAGO .WE GET TO CHICAGO THEY HAVE NO FLIGHTS TO WISCONSIN SO MY PREGNANT WIFE AND 2 KIDS HAD TO TAKE A BUS TO MILWALKUEE THEN HER PARENTS HAD TO DRIVE 4 HOURS TO PICK US UP THERE AND 4 HOURS BACK.AND THATS NOT EVEN IT TO GET HOME OUR FLIGHT WAS DELAYED SO WE WOULD OF MISSED OUR CONNECTING FLIGHT. THERE WAS NOTHING THEY COULD DO FOR US AND TOLD US WE WOULD COULD CATCH OUT FLIGHT IN CHICAGO 2 DAYS LATER. SO WE HAD TO DRIVE FROM CENTRAL WISCONSIN TO CHICAGO. BUT THEY STILL COULDN'T GET US ON A PLANE SO WE HAD TO FLY AMERICAN AGAIN. THEN TRYING TO GET A REFUND IS A JOKE YOU GET THE INDIA PEOPLE THAT CAN'T SPEAK ENGLISH. YOU ARE A CUSTOMER AND THEY TELL YOU WE CLOSE IN 10 MINUTES THERE IS NOTHING I CAN DO FOR YOU CALL BACK ANOTHER TIME. IT'S EASY FOR THEM TO THOUSANDS OF DOLLARS FROM YOU BUT THEY CAN'T EVEN GIVE YOU A PLEASANT TRIP. I WILL DRIVE NEXT TIME
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Ripped Off!!
Posted by Underwood88 on 12/29/2008
The worst experience I have ever had with an Airline! I booked my 16 and 17 year old on a flight home from Vagas showed up an hour early and the kids where searched then missed the fight, and United had the nerve to charge my Daughter an additional 150 dollars to go home! Needless to say she was quite shocked by the search then to be cahrged an additional 150 dollars to go home was just sick. The supervisor would not comee out and talk. Never ever again!!!!!!!
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and I'm feeling generous
Posted by lastflt5010 on 10/15/2008
All the airlines admonish us to book our flights early. I booked my trip to Honolulu on United the maximum days in advance, using frequent flyer miles. I selected my flights, chose my seats and was confirmed. How was I to know what "confirmed" meant to United. Then I got booted from my selected flights, lost my selected seats, and was even rerouted through other cities. Why was I offered "Confirmed" flights and seats. United certainly does not feel compelled to honor their commitments. This has happened to me before. Their customer service operations have been moved to the philippines and to India so they can now their seats, to those people in the philippines and India who now earn about $1,000. a year. How many tickets will they be able to purchase. So, United has now become the "NO Frills Airline" I will use Southwest Airlines, and Frontier Airlines where I will not be charged as many special fees and will even have more leg room than the 31" pitch the United offers in coach. United is now the "NO FRILLS AIRLINE", with disgruntled employees, and no frill for the passengers I will not be using them again.
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Still waiting for my luggage
Posted by JRE6484 on 10/15/2008
I had never flown United but needed to go to Detroit for a long weekend. I got to Detroit airport 2.5 hours early and when I got back to Denver, my luggage never came out. I took my slip into the baggage office and had them track it. One of the people told me it was on its way and "the guys downstairs are just slow". a half hour later, still no luggage so I go back in and talk to another woman. My luggage was in DALLAS! First off, why wouldn't the other woman tell me that, and secondly, why is it in Dallas when the airline had ample time to get it on the plane? The woman said that it was on a flight here and that it would be in Denver in another 2 hours. She said she could have it delivered so I opted for that instead of coming all the way back. My delivery time...1am. But whatever, I would have my bags. I got home and checked around 1am to make sure that it was still being delivered. New delivery time...1-5am. I got a little upset but again, I just want my bag. So I would sleep for an hour and get up to check if the bag was there. No bag. I did this every hour until 6am when I called the baggage service. A man who hardly spoke english told me he tried calling the delivery service but they didn't pick up. He also said to wait another 2 hours and then call back. So I waited. Still no luggage. At 8am I finally called back. This guy spoke a english a little better but still not great. It was the same exact conversation though. Delivery service won't answer phone, wait another hour. I flipped out. Why on earth are we paying $15 per bag if they can't even get it to you! And what delivery service refuses to answer phones? They are obviously open if they were delivering between 1 and 5am. I will never again fly United. I wouldn't even trust them with a paper bag!
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WORST SERVICE EVER!!
Posted by CFLNOW5678 on 09/21/2008
UNITED SERVICES IS THE WORST....... THEY LOST MY LUGGAGE..........Here is the email I just submitted via the United website...
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Let me start out by saying....
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Reader.....If you are an Indian from India, please refer this to an AMERICAN who will understand it.
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WHEN I HAVE A CHOICE...I SELECT SOUTHWEST AIRLINES OVER UNITED EVERY SINGLE TIME AND THIS PROBLEM I AM HAVING NOW IS WHY I DON'T SELECT UNITED!
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THIS IS TYPICAL OF THE LOUSY LOUSY LOUSY LOUSY SERVICE BY UNITED!!!!!!!!!!!!!!
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WHAT HAS UNITED DONE WITH MY LUGGAGE?!?!?
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I WAS AT O'HARE 2+ HOURS BEFORE THE 1011 FLIGHT - WHAT IS YOUR EXCUSE FOR THIS SCREW-UP???? WAS IT BECAUSE I REFUSE TO TIP WHEN I HAVE PAY $15 TO CHECK 1 BAG????????
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I ARRIVE IN ORLANDO - I WAS TOLD MY LUGGAGE WAS ON ANOTHER FLIGHT AND IT WOULD BE DELIVERED TO MY HOUSE ON SUNDAY......NOW YOUR INDIANS FROM INDIA ARE SAYING SOMETHING DIFFERENT AND THAT MY LUGGAGE IS STILL IN CHICAGO?!?!?!?!?!?!?
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WHAT HAVE YOU DONE WITH MY LUGGAGE??? I HAVE WORK MATERIALS FOR MY JOB IN MY LUGGAGE.
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IS THIS REALLY THE BEST SERVICE YOU - UNITED CAN OFFER - ESPECIALLY WHEN I HAD TO PAY $15 DOLLARS TO CHECK THE LUGGAGE??????????????? A COST I WOULD NOT HAVE INCURRED AT SOUTHWEST....AND SOUTHWEST EMPLOYES AMERICANS IN CUSTOMER SERVICE THAT SPEAK ENGLISH!!!! SOUTHWEST HAS NEVER NEVER EVER LOST MY LUGGAGE!!!!!
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I CALLED YOUR ANTI-AMERICAN INDIA SERVICE LINE 800-221-6903 AND THEY COULD NOT UNDERSTAND OR SPEAK ENGLISH!!!!!!!!! PLEASE LISTEN TO YOUR TAPE - I HOPE YOU RECORDED MY CALL!!!!!
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REPORT NUMBER XXXXXXXX
CLAIM CHECK NUMBER UAXXXXXXXX
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I NEED MY LUGGAGE NOW!!! I HAVE A JOB TO DO AND NEED MY LUGGAGE NOW!!!!
