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Provided by Citysearch
WORST SERVICE I HAVE EVER HAD BEFORE
Posted by Daniel Koo on 11/04/2009
I went there on Saturday. It was not crowded or busy at all so that I could get a seat really quick. The manager didn't seem nice, he was definitely an angry person. He yelled at me when I tried to get the food server attention.
Also, the waiter Samson/Simon (I forgot his name, the handwriting on the "card" was so bad) was ridiculously RUDE. I first ordered a regular coke, but he mistakenly gave me a diet one. I asked him to change it for me. Instead of apologizing for his mistake, he showed a bad face and refused to change it for me. Later, he sent the busboy to serve me another coke. Also, when I tried to order something from the menu, he was IMPATIENT to explain the ingredients of the dish.
One more thing, I complained that the cup was dirty and requested a change. Guess what, he took the cup and whisper in Chinese, "HE IS TROUBLESOME" (Obviously, he didn't realize that I could understand Chinese). I believe lots of customers got the verbal abuse, but they just didn't know what he was speaking. Anyway, at that time, there were not many customers, he was not in rush, why did they treat a customer without manner.
Food is just ok, but the service is extremely BAD. I WOULD NOT RECOMMEND if you want to eat comfortably and you want some respect as a customer. And I will never dine in there again. NEVER!
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Provided by Citysearch
dirty
Posted by DixonTT on 09/03/2009
if you guys see the kitchen ,then you would never come back here again.The food is just good..
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Provided by Citysearch
Great Place for Dim Sum
Posted by Galanga on 02/06/2009
I like this place and I truly enjoy the dim sum. Their service is decent. It's a great spot to go out for lunch and it gets pretty crowded especially on the weekends. I have had dinner there a few times and they are quite delicious. I love their Shrimp Walnut and Sizzling Mongolian Beef. Yum!!!!
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Provided by Citysearch
Okay food, worst service from Maine to California
Posted by cholena on 01/07/2009
I went to VIP for lunch over the Christmas holidays with two other people. The food was okay but the service was the worst I've ever received. The waiter acted like we were only there to bother him (not like the place was that busy, 85% of the tables were open), he overcharged us on on bill by almost ten dollars for extra soft drinks that we didn't order. When I brought it to his attention he acted mad that I scrutinized my bill. Once we got our food he never came back to the table to make sure that things were satisfactory. I definitely would not recommend this place for service, but do recommend it for decent food. Next time, I'll take my order to go.
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Provided by Citysearch
Human Hair with Dim Sum; Laughably Rude Service
Posted by FuddDudd on 11/09/2008
We had a disgusting and disappointing experience with VIP today. Disgusting because one of the dim sum dishes we?d chosen had human hair in the sauce. Management opted not to charge us for the dish but wouldn?t take it from our table. Later, when we asked to check the bill to verify the non-charge, the waiter sarcastically thanked us for reminding him to include tea in the bill. He came back with a slightly increased bill, and we laughed it off. As we were getting up to leave, he dropped by our table and again unnervingly emphasized: ?Thank you for reminding me to charge you for tea!? We understand that VIP did not like our complaint about hair in its food and with all of its Sunday customers, had no interest in retaining new ones. This waiter?s attitude convinced us that management was indifferent to hygienic presentation and courteous delivery of the so-so food there.
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Provided by YELLOWPAGES.COM
authenic dim sum
Posted by kathy-90025 on 08/12/2008
A great place for authentic dim sum on a Sunday afternoon!
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Provided by Citysearch
Great option for westside dim sum
Posted by gowest789 on 05/26/2008
I'm Chinese, and I've ordered both dine-in and take-out dim sum from VIP. It's quite good and the staff is helpful and friendly. They try to accomodate orders, even though weekend dim sum is a busy time. The variety could be better, but it's nevertheless a great alternative to driving an hour away, fighting traffic, etc. for eastside dim sum.
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Provided by Citysearch
One Word: Disgusting
Posted by chiaoray on 03/11/2008
Hands down the worst dim sum I've ever had. I'm originally from Texas and the dim sum there is much better.
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Provided by Citysearch
I had raw chicken in my bow...thats all I am saying
Posted by nrabinov on 07/11/2007
OK, so I did like the food. It was like a 3 and a half star place. Then I got raw chicken and I will never go back. They even charged me for the dish! never again!
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Provided by Citysearch
Bland and boring dim sum
Posted by ewingnc17 on 11/05/2006
If you're stuck on the west side and jonesing for some dim sum then this is the only place to go because I think THIS is literally the only place to go. But beware the dim sum is average at best and there isn't much variety either.
